Janelle Bartman Email & Phone Number

Honolulu, Hi, Us

Honolulu, Hawaii, United States

Responsible for reducing risk to FHB by mitigating losses associated with the Consumer Retail Portfolio, while ensuring compliance with all applicable internal policies and procedures, investor servicing requirements, banking laws and regulations, and applicable Federal and state laws. Negotiates with customers and works closely with investors and other professionals to resolve delinquency issues and minimize losses • Evaluates borrower requests for assistance (due to financial hardship) in accordance with servicing guidelines. Determines the ideal course of action, which may include any of the following: short sales, forbearances, repayment plans, deed-in-lieu of foreclosure, or loan modifications. Obtains all required approvals from investors, mortgage insurance companies, and/or others to facilitate mitigation alternatives. Prepares required documentation including notices, letters, and loss mitigation packages. Maintains appropriate and thorough records and documentation to ensure all regulatory and compliance requirements are met. Coordinates, monitors, and deploys loss mitigation alternative through completion, including the filing of reimbursement claims.• Assists in identifying at-risk loans that demonstrate the potential for a threat of loss. Conducts periodic individual impairment analyses to ascertain appropriate reserve levels. Monitors substandard portfolio for credit risk adjustments.• Monitor and complete monthly delinquency and modification reporting for FHLMC, FNMA, FHA, USDA and other investors loans• Investigates and responds to credit bureau disputes received from the three major credit reporting agencies, directly from consumers, or through Adverse Action requests.• Monitors and remains current on regulations related to matters of loss recovery to ensure internal compliance with all laws and regulations.

Honolulu, Hawaii, United States

Manage over 2,000 foreclosure cases from referral to completion.• Review Promissory Notes, Mortgages, Assignment of Mortgages, Powers of Attorney and other borrower/mortgage documents.• Provide daily updates to clients in all matters relating to foreclosure, bankruptcy, eviction, litigation, deed in lieu, probate, land court matters and title claims utilizing various client portals.• Track HUD deadlines to ensure timely filing of Complaints to meet HUD guidelines.• Assist attorneys with client communications to facilitate positive progression of cases.• Prepare and provide mortgage reinstatement and payoff quotes to borrowers and/or escrow companies for refinances and sales.• Conduct reviews of ground lease agreements and coordinate with lessors to ensure current status of ground lease rent.• Attend client conference calls, audits and meetings as needed.

Honolulu, Hawaii, United States

Provide daily updates on over 500 foreclosure cases for clients with large default portfolios to ensure timely completion of each foreclosure milestone utilizing various client portals.•Track HUD deadlines to ensure timely filing of Complaints to meet HUD guidelines.• Attend client conference call as needed.

Honolulu, Hawaii, United States

Answer incoming phone calls, evaluate caller’s issue and forward to appropriate party for assistance. Intake of all deliveries, USPS mail, UPS and FedEx. Prepare foreclosure pleadings for Court filing. Scan and forward all filed foreclosure pleadings as required by the certificate of service. Prepare documents for recording at the Bureau of Conveyances.

Chicago, Il

Ran a marketing campaign Fortune 500 client, Direct Energy. Trained account executives. Conducted 2nd round interviews. Taught workshops. Developed and managed a group of people.

Bachelor Of Arts (Ba), Liberal Arts And Communications/English

Activities and Societies: Women's Water Polo (2009-2013), Captain for 2012-2013 season. GIVE (Gannon Inivtiation to Volunteer Everywhere).

College Prep

Activities and Societies: Women's Swimming (2005-2009), Women's Water Polo (2005-2009) Captain (2007-2009), Boy's Swimming/Diving Team.