Janelle Nelson Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

Tecovas is a disruptor in online DTC retail sales for the Cowboy Boot and Western Wear sector. I’m honored to have an amazing customer experience role at Tecovas, serving customers from around the country and ensuring they have the best boot buying experience possible!In this role, I correspond with our customers via phone, email, chat and text. Customer experience reps are knowledgeable on all things Tecovas - this includes boot styles, sizes, sources, unique facts and features, along with apparel, returns, exchanges, and more. In addition to general (yet exceptional) customer service, we go beyond the boundaries with our Texan on Service approach. This approach reinforces the feeling of family with our customers by communicating personal and empathetic gestures. I assist the team by connecting with our customers and maintaining brand loyalty through our TXOS program. This role is fast paced and fun. I interact daily with the entire spectrum of customers and sincerely enjoy getting to know them and getting them squared away.

San Diego, Ca, Us

Caterpillar, Inc, is a global leader of construction and mining equipment, engines, turbines and locomotives, with nearly $54B in annual sales and revenue. In July of 2020, I moved to Southern California and was brought on board as a Customer Experience Representative for the Marketing team at Hawthorne CAT in San Diego, a local Caterpillar distributor serving San Diego, Hawaii and Guam.Hawthorne’s marketing mission is Customer Experience beyond Customer Service. My goal was to ensure customers want to return, and solidify their excellent perception of our brand, leading to success for everyone. My primary responsibility was to monitor recent customers interactions with Hawthorne to ensure their satisfaction. That work included working with the marketing team on a variety of tasks and projects effecting the experience of Hawthorne’s customers. I assigned Sales leads, rental leads, and out of territory inquiries - this included monitoring lead dashboards through Salesforce, CAT Rental Leads, and Saleslink, building accounts, and assigning the appropriate territory representative to complete the sale.Hawthorne’s goal is to execute excellent administrative organization, in order to provide a seamless sales flow for Hawthorne's sales force and their customers. In addition we’ve created numerous promotions that reward customers, and the result has helped to provide improved communication between customers and company sales representatives.When not supporting my marketing team or taking care of our customers, I performed ad-hoc tasks to ensure an efficient work flow and support for all departments.

Rutherford, California, Us

As a Guest and Member Service Representative at Cakebread Cellars, I worked with a professional, hospitable team that provided efficient sales and customer service to our wine club members and retail customers.I communicated with customers via email and telephone to ensure world-class customer support by taking orders, explaining our tasting options as well as booking them.I enrolled our wine club members in to our AMS software system, kept track of their purchases, genuinely kept in touch and cater to their wine preferences, informed them of wine club events offered by Cakebread, and ensured they received and enjoyed their wine shipments.I was involved in all aspects of wine orders - from the initial order: describing our products, taking orders, building accounts, processing orders, declines and billing hiccups, recharges, tracking wine, requesting redirects, managing returned wine and reprocessing missed wine orders.I managed the wine club for special circumstance members in states with varying wine shipping laws. This included email marketing, correspondence and order processing for them. Executed a "Book of Business" campaign with my team to reach monthly sales goals, by communicating via phone and email with Wine Club members and retail customers. We were successful in sharing exclusive offers by connecting with customers and recognizing their wine preferences.Assisted in creation of shipping specials and social media posts with original copyrighted Cakebread material to boost sales and reach goals.

San Francisco, Ca, Us

Greeted clients, various guests and employees daily.Followed sign in protocol, guided visitors to sign in appropriately.Issued building loaner and vendor badges, recorded when badges were borrowed, lost, damaged or separated. Activated loaner badges nightly for next day access. All of this was done on a Lenel administrator system.Used Workday to properly recognize current and terminated employees.As a part of Directory Assistance, I did light customer support when answering phones and assisting customers with general and technical support.Operated an Avaya switch board, connected callers to employees.Followed corporate email etiquette. Recognized which contacts were confidential and followed privacy policy.Member of Emergency Response team, AED and CPR educated.Submitted action requests and communicated efficiently with facilities to resolve any building or technical issues.Used quantum system to preregister guests and print badges,Booked conference rooms, screened deliveries for employees.Communicated with Autodesk employees via Skype Lync, phone or Microsoft outlook.Assisted with Autodesk's gallery, guided guests on Open To The Public days.

London, Gb

Carlsbad, Ca, Us

Carlsbad, Ca, Us

Seaside, Ca, Us

Bachelor Of Science (B.S.), Kinesiology And Exercise Science

Wine Marketing

Diploma, Sports And Exercise