Janelle Caputo Email & Phone Number

Boston, Massachusetts, United States

Functions as primary department delegator and works with the department Manager to form a collaborative leadership team. As part of this team, trains and oversees new hires and existing team members, voices Compliance's perspective to other teams, clients, and customers, and brainstorms new workflow methods to make sure the entire department is working in.

Boston, Massachusetts, United States

In addition to regular Compliance related tasks, organizes trainings for all new hires and onboards them to HBG's systems and processes. In charge of delegation of the departments workload and overseeing the progress of all team members tasks.

Boston, MA

Reviews vendor compliance manuals and contracts, for several customers at a time, communicating irregular demands to several departments including Sales, Financial Services, Operations, and Fulfillment. In the face of a dilemma of noncompliance, negotiates waiver letters and finds solutions so that customers can continue to accurately receive orders. Acts.

Cambridge, MA

Does transcription and annotation work, also analyzes, proofreads, and processes raw data.

Greater Boston Area

Uses problem solving to handle customer service inquiries, including daily orders, transactions, and communications with Sales Reps and direct buyers. Also, helps train new representatives.

Boston, MA

Fulfilled orders and did data entry for clients of Hachette. Customer service, including e-mails/phone calls with Sales Reps and direct buyers.

Emerson College, Boston, MA

Works fluidly between the front and back of the store. Handles customers in person and on the phone. Fulfills customer orders, ships and orders textbooks and trade books. Helps host Author Events on Emerson campus.

Rowley, MA

Managed inventory, created spreadsheets/reports, and control manuals. Secretarial duties. Rebuilt the company’s social media network from scratch, including updating/ copyediting website. Wrote articles on the company’s recent achievements.

Boston, MA

Worked with Editorial Assistants of prominent literary journal, sorting submissions (online through Submission Manager and mailed), coding, and adding content to new website. Edited the Ploughshares Solos Omnibus and chosen submissions for Winter 2014-2015 issue. Handled queries, phone calls, and emails from subscribers and the public.

Los Angeles, CA

Spent the summer in Los Angeles working with the Los Angeles Review of Books and Emerson College to start an online magazine for Emerson College’s LA campus. Edited four articles for the LARB that were later published. Designed, marketed, edited, and wrote an article for Lark Magazine (published July 19, 2014).

Cambridge, MA

Read and accepted/rejected 5-6 queries per week. Read the first 50 pages of accepted queries and decided whether or not to accept a full manuscript. Personally discovered and worked with two manuscripts the agency went on to sign. Worked on PR and marketing for the agency’s new releases including signings, publicity events, and managing client’s social.

Boston, MA

Worked as a telephone operator for an environmental organization seeking charity funding.

North Andover, MA

Worked at the front desk of an independently owned gym. Also handled babysitting, cleaning the premises, working the juice bar, and closing the store.