Janelle C. Email & Phone Number

Buckeye, Az, Us

United States

-Handle escalations while maintaining Ring's stability and reputation by adhering to standard operating procedures. -Specialized in de-escalating and offering neighbors reassurance when they have a less then favorable experience with tact and composure. -Work alongside with Engineers, Legal, Subpoenas, Security Ops teams to triage specific escalation. -Strive to establish and injury/incident-free consumer experience by proactively eliminant risks.-Ability to adhere to multiple workflows, with high level of discipline in documenting notes and accuracy in flagging tickets via tags and dispositions for tracking purposes.-Negotiate with consumer on damage and/or injury to self or structure, to reach an amicable resolution for both the business and consumer.-Evaluates, investigates and analyze claims and reports of injury in detail. -Put the neighbor's safety and peace of mind first, while keeping the needs of the company in mind. -Implement creative solutions to deal with special circumstances.-Beta multiple products and devices. Pilot various new processes. -Assisted over 12K neighbors with positive experience while at Ring.

-Assisting with Shopify orders, refunds, billing issues.-Process Shipping Labels.-Process and address device Theft reports and inquiries.-Create and implement SOP for efficiency.-Adhere to multiple workflows with high level of efficiency

-Address inbound calls/email/chat in a timely, accurate and professional matter with empathy.-Provide positive experience and resolution to neighbors and other other internal teams.-Troubleshoot device, account and security issues or concerns. -Prioritizing tasks while working efficiency in a fast paced environment.

Buckeye, Arizona, United States

-Marketing product and business via social media or B2B, build Relationships with local boutiques to offer products. -Promote items and create specials to capture business.-Performed research to analyze the behavior of customers, including purchasing habits, trends and preferences.-Design Products. Create highly desired product and purchase prints to complete the design-Supply Chain. Locate raw materials, purchase. Manufacture goods: Cut, assemble, sew and complete and inspect products to be sold.-Merchandising. Setting up and rebuilding displays using plan-o-rams or similar.-Relationship Building -Hosted fundraising events for various charities, including Great Cloth Diaper Change, to gain an awareness of the business as a good corporate sponsor. -Event Planning/Coordinating with Business and Event Venues from Start to Finish. -Set up and beak down events

-Managed a high-volume of inbound and outbound customer calls.-Managed quality communication, customer support and product representation for each client.-Provided expert customer service to every Amazon caller.-Maintain up-to-date knowledge of policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.-Established membership loyalty, executing flawless customer retail account management.-Negotiate with upset customers, to resolve product, service, and billing issues.-Resolved escalated customer issues quickly to drive client retention.-Answered 50+ inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services.