Janelle G. Email & Phone Number

Accountable for maintaining and driving profitable growth by developing, implementing, leading, and scaling client and partner relations.Essential Functions:Provide guidance and mentorship to junior account managersIdentify opportunities for growth within existing accounts and develop strategies to capitalize on themBuild and maintain long-term relationships with high-value clientsWork closely with senior leadership and other departments to align account strategies with overall company goalsOnboard and educate new clients and partnersPerform monthly and quarterly business reviews to optimize client and partner accountsCreate account health reports for leadershipEvaluate and determine client interest in contract renewalsJob Duties:Establish communication protocol and best practicesSalesforce data integrity management (i.e. Ensure massage therapists are properly assigned to corporate accounts by coordinators, appointment errors, pre-sale/contract issues relative to the actual appointment(s) booked, etc.)Oversee proper coordination of client appointments with massage therapists (i.e. staffing therapists on appointments)Monitor the integrity of staffed events to ensure a successful outcome and client success

San Diego, California, United States

Serve as the representative Event Planner for the production company, liaising with clients, event planners, and onsite technicians to ensure seamless execution of events. This includes pre-planning meetings, vendor management, and day of coordinationCommunicate event details and specifications with scheduled performers, event planners, and onsite technicians before and during events, ensuring a clear understanding of expectationsActed as the onsite contact for band set up and execution, coordinating logistics and facilitating smooth transitions between performancesCreate detailed directions and timelines to enhance the overall event experienceLead communication with each vendor on the day of the event to confirm arrivals, set up, and execution of the event timeline, ensuring all elements were executed flawlesslyOrganize rehearsals, schedules, and routines for a team of 15 trained performers, ensuring they were well-prepared for their roles in each event

Orchestrated 5 major projects ensuring adherence to schedules, duties, and communications across multiple departmentsCompiled 40 reports from NPS data providing valuable insights into customer experiencesImplemented 50 automated emails, conversations & alerts, optimizing internal & external communicationsEstablished team bots through Hubspot and Airtable to identify missing key information in events, enhancing data completenessSuccessfully onboarded an international Support Team, managing over 500 conversations and tickets per monthManaged ongoing client-facing Hype Kits and customizable awards on company websitesCreated 86 online FAQs to support both in-person and virtual clientsContributed to ongoing tech and troubleshooting methods, aiding in the investigation of bugs and feature enhancementsDrove growth and success for newly developed subscription services, managing up to 30 accounts concurrently

Maintain timely and accurate records of all customer interactions & dataWrite & update continuous knowledge base developmentParticipate in testing, bugging, and requesting featuresContribute toward support via live chat & ticket resolutionFacilitate purchases of add-ons and reschedulingReview customer concerns and issuesFacilitated private demos and managed all aspects for a smooth sales opportunity

Facilitate & manage original & custom content & product testingContribute to aspects of daily business operations via Slack & Event PortalsDesign online games & events for up to 1,000 participantsManage a team of hosts to execute fun games & team-buildingPromoted within from a game day host to Event Manager

Facilitate trivia style original content, product testing and QA, clientscommunication, and running events online

San Diego, California, United States

Ensure guest satisfaction through promoting excellent customer serviceDirect point of contact for all reservations of 9 or more, assisting withpreparing the set up and team member discussionsMaintain health code compliances and sanitation standards for the safetyof our team members and guestsOptimize profits by monitoring discounts and guest complaints with areduction from 10% to 3%

San Diego, California

Established 5 new event locations, optimizing revenue and guest experience for events up to 100 guestsAchieved consistent turnover of prospective leads, exceeding personal sales goals by 85-115% and driving monthly revenue growth of $50kManaged BEOs and created Social Table diagrams adhering to clear standards for effective communication with each department Additional responsibilities: quarterly event revenue reconciliation, menu creation, vendor relationships, client tastings, and oversight of large party reservations with Food and Beverage Minimums for up to 50 guests

San Diego, California, United States

Responded to all initial inquiries and sent sales pitch emails that pertained to their event visionReviewed event bills for accuracy, recorded data, and approved payment schedulesMaintained all records of revenues and forecasted future sales goalsPromoted by Management from Host Supervisor to Catering Coordinator

Greater San Diego Area

Main responsibilities include serving as head host during peak service hours, managing & planning seating schedule for incoming reservations, setting up restaurant floor plan using OpenTable, developing weekly staffing schedule, hiring & training of new employees and conducting quarterly host staff meetings to improve team’s efficiency.

Escondido, California

Consult with onsite manager and regional manager about employee promotions and sales goalsCustomer service representative responding to all inquiries and requests for additional photoshop requestsSuccessfully met daily goals with teams of up to 12

Bachelor’S Degree, Hospitality Administration/Management, Senior

Activities and Societies: Association of Student Event Planners (ASEP)ASEP strives to provide students the opportunity to explore.

Project Management

Associate’S Degree, Associate In Science University Studies, Associate In Arts General Studies, Emphasis On Business, And Social And Behavioral Sciences