Janelle Laing Email & Phone Number

Oversaw day-to-day operations, including human resources, client and public relations, facilities, and support services including IT & Telecommunications.Facilitated the supervision of personnel including work allocation, training, problem resolution, and all employee & client grievances.Evaluated performance and made recommendations for personnel actions. Motivated employees to achieve peak productivity and performance.Streamlined hiring processes, including advertising open positions, reviewing resumes, coordinating, and conducting interviews, conducting reference and background checks and drafting offer letters.Communicated customer issues with the operations team and devised ways of improving the customer experience, including resolving problems and complaints.Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.