Janelle Ferguson, Bsc Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Resolve customer complaints, while responding to customer inquiries and concerns. Interact and coordinate with colleagues, while operating and managing high call volumes and high-stress situations in a proficient manner. Deliver support to junior sales representatives and precisely maintain/manage team operations.- Created client accounts and recorded important information, while administering transactions and quality of work.- Provided advice and training to new hires ensuring… Show more Resolve customer complaints, while responding to customer inquiries and concerns. Interact and coordinate with colleagues, while operating and managing high call volumes and high-stress situations in a proficient manner. Deliver support to junior sales representatives and precisely maintain/manage team operations.- Created client accounts and recorded important information, while administering transactions and quality of work.- Provided advice and training to new hires ensuring compliance with quality. Show less

Whitchurch-Stouffville, Ontario, Canada

Remote

- Gained knowledge regarding human resource planning, meeting legal requirements, compensation/benefits, employee rights, employee safety, and challenges faced in Human Resource Management both globally and domestically.- Identified and calculated record gross pay, CPP deductions, EI deductions, Income Tax deductions, and net pay.- Developed skills in interviewing, screening, processing payroll, training, and database management. Veryfamiliar in using QuickBooks, Sage 50, ADP… Show more - Gained knowledge regarding human resource planning, meeting legal requirements, compensation/benefits, employee rights, employee safety, and challenges faced in Human Resource Management both globally and domestically.- Identified and calculated record gross pay, CPP deductions, EI deductions, Income Tax deductions, and net pay.- Developed skills in interviewing, screening, processing payroll, training, and database management. Veryfamiliar in using QuickBooks, Sage 50, ADP, Google Drive and Microsoft Excel. Show less

Toronto, Ontario, Canada

- Recruited and screened candidates to assist in the hiring process. Ensured that the job specifications were met by the selected applicants.- Visual merchandised store to increase traffic and highlight new inventory.- Calculated Daily Sales Report, Sales Ledger and Payroll. Developed a high level of computer proficiency withPOS Systems, Microsoft Excel, and ADP.- Delivered training to new employees by maintaining a routine follow-up on quality assurance.

Graduate Certificate, Mental Health And Addictions

Post Graduate Certificate in Mental Health & Addictions Currently studying advanced foundational concepts in mental health and addictions..

Bachelor Of Science - Bsc, Psychology

Double Minor in Political Science and Anthropology

Diploma Of Education, Human Resources Management/Personnel Administration, General

Activities and Societies: Proven ability to effectively communicate with customers of all backgrounds, while implementing.