Janelle Lang Email & Phone Number

Greenville, South Carolina, United States

Greenville, South Carolina, United States

Greenville, South Carolina, United States

Palm Beach, Florida, United States

AboutThe only oceanfront resort in the heart of Palm Beach, The Breakers has sustained the tradition for hosting memorable events for more than a century. Originally built in 1896, the Five Diamond resort has been expanded and completely renewed to yield the finest collection of modern amenities; exquisite, state-of-the art meeting and banquet facilities, and a range of services. Each conference or program is meticulously crafted and overseen by a sales and conference team with an unprecedented average tenure of 20 years.Meetings and Function Facilities:• 50,000 square feet of indoor meeting space• 30,000 square feet of outdoor events space• Three grand ballrooms: Ponce de Leon (divisible into six sections), Venetian and Mediterranean• 32 conference rooms• Picturesque courtyards and lawnsResort Amenities:• Beach Club with private oceanfront, four pools, five whirlpool spas and 25 daytime bungalows• Complimentary 6,000-square-foot, indoor-outdoor Ocean Fitness center• Indoor-outdoor spa with private courtyard for relaxation• Two championship golf courses• 10 lighted Har-Tru tennis courts• 10 distinctive restaurants• 12 on-property boutiques, all owned and managed by the resort• 36 holes of championship golfWhen you’re ready, take comfort in knowing your well-being is our top priority. For more information on our enhanced precautions and available amenities, visit thebreakers.com/updates.

West Palm Beach, Florida, United States

• Oversaw the day-to-day operations of two free standing boutiques specializing in home décor, floral design and exclusive children and adult apparel• Responsible for 7 direct reports; Floral Designer, Warehouse Manager, Store Managers, Communication Manager, Interior Designer and Ecommerce Manager• Implemented processes and procedures to ensure safety and best operational practices were adhered to• Hired, trained, promoted and responsible for staff development as well as conducting performance reviews• Handled logistics for home client deliveries and customer service inquiries and resolutions• Prepared daily, weekly, monthly and quarterly reports and worked closely with the executive team on sales forecasting

West Palm Beach, Florida, United States

• Created the business from concept to design and build-out of two free-standing boutique’s specializing in hand-crafted fair-trade artisan and made in the USA products• Oversaw the daily operations, managed and sourced over 100 artisans’ products to sell in the boutique’s• Designed company website, logo, and put forth innovative marketing initiatives to create a storytelling brand• Responsible for 5 direct reports, consisting of; Store Manager, Sales personnel and Ecommerce Manager• Implemented marketing strategies and initiatives to drive sales and revenue, including; managing social media, brand awareness, maintaining website and advertising collateral• Performed analytics, market analysis to gauge marketing efforts• Maintained customer database and created email marketing templates, newsletters and campaigns• Fostered strong relationships within the community, partnered with charities; hosted special events, planning, fundraising and community awareness to the cause• Managed in-store event calendar for various classes and class instructors• Successfully raised $30,000 for Place of Hope’s, a non-profit organization dedicated in Human Trafficking awareness

San Francisco, California, United States

• Responsible for the logistics of fifty-five 3PL locations and managing twenty-five 3PL companies providing deliveries to over 2,500 stores in North America all of Gap, Inc. brands• Oversaw and managed a budget of $30 Million• Implemented processes and procedures for supply chain to ensure safety measures and seamless production• Managed logistic operations to include the planning, bidding, procurement, receipt, distribution, inventory, accountability, technology and maintenance• Analyze statistical data and reports to ensure performance, resulting in maximum effective and efficient use of logistic resources• Oversaw all vendor relations and contract negotiations

• Implemented quality initiatives to suit specific project without compromising the integrity of the quality assurance process• Led a turnaround team to overcome operational problems that jeopardized quality, delivery, financial, and work environment• Created SOP's and training guides for projects involving multi-departmental coordination• Ensured all inventory in the distribution center was properly assigned locations and was received into inventory as well as auditing of the cartons before they were shipped• Instrumental in developing a solid network of suppliers and ensure that all vendors were in 100% compliance with the company’s quality assurance standards• Worked with managers to develop resource allocation and QA plan for the quality assurance aspect of the development schedule, advise management pro-actively of steps to mitigate project/delivery risks

• Oversaw the daily operations of the fulfillment division, managed the departmental team, packing, shipping, phone and online orders• Led the call center; trained customer service representatives, provided support and solutions to customers• Assisted with the launch of Gap’s website, Gap.com• Resolved customer complaints, returns and responded to email inquiries in a timely manner• Developed SOP’s and training product guides ensuring team members are reflecting the Gap brand

• Responsible for all internal communications for the organization which included; newsletters, emails, information guides and employee incentive programs• Designed and created product reference training material• Supported the internal growth from 300 to 800 stores• Worked closely with PR, production, buying and executive team• Handled all customer service calls, complaints and resolutions

Master Of Arts (M.A.), Pastoral Counseling And Specialized Ministries

Bachelor Of Science (Bs), Business Administration And Management, General