Janelle Sison Email & Phone Number

California, United States

Redwood Shores, Ca

• Supported business operations for Brand Creative, Content Central, HCM marketing teams - including FY quarter forecasting• Created weekly budget reports for marketing teams to manage quarterly budgets• Compiled and created slides for Analyst Relations organization end of quarter evaluations• Managed process for Global MDF event requisitions - EMEA, APAC, LAD, and NAS• Owned end to end procurement process from Purchase Order creation to supplier Invoicing and payment• Collaborated with international cross-functional teams to ensure adherence to MDF operations criteria• Supported UI improvement for Market Development Fund internal portal• Communicated risks and issues of PO requests to relevant stakeholders • Created procurement training documentation distributed among Marketing teams• Supported operations process for contractor sourcing and onboarding

Mountain View, Ca

• Project managed over 7 GX projects including:○ Overnight Grocery - Pre-launch testing of service in NorCal market○ Process Time Study - Identified opportunities for process improvements○ Stress Tests - Deep dived into pain points of operations• Coordinated & executed test orders for expansion to new e-commerce markets○ 8,700+ orders for launch of Seattle, Atlanta, Orlando markets• Effectively led Stress Test with 100% on-time order completion• Supported product/feature roll outs from testing, implementation to launch• Analyzed feedback/data to provide recommendations and develop SOPs• Managed team to support cross functional projects - Market, Eng, Product Ops• Project coordinated 3 standardization projects to scale operations○ Standard Roles and Responsibilities - Standardized structure across all geos○ Standard Merchant Communication - Determined content and frequency○ Standard Fulfillment Out-of-Store Process - Average time savings ~4hr

Palo Alto, Ca

• 2014 Service Star of the Year• Interviewed and trained new hires on department operations and programs• Managed team of five Customer Service Representatives• Partnered with Credit, Online and Marketing to resolve escalated issues• Completed Sales Audit and Cash Deposit • Researched and resolved discrepancies• Maintained office operations and ensured office is CAAP compliant• Completed ad hoc requests and handled third party inquiries

San Bruno, Ca

• Organized and updated Northern California Investigations Center website• Prioritized and delegated work requests as Leader On Duty• Analyzed shortage reports via Excel to deploy resources to high activity stores• Utilized Pivot charts to create reports for Investigator cases and action plans• Multitasked hotline calls, analytical projects and support for Investigator cases