Jane N.

Jane N. Email and Phone Number

GBS | I2C Shared Services | Delivering Operational Excellence through People | Transforming Financial Services through Automation | Process Design Expertise | Performance Management @ Mars
mclean, virginia, united states
Jane N.'s Location
United Kingdom, United Kingdom
About Jane N.

Operations Director with a highly strategic mindset demonstrated through a 20+ year career in the Financial Services & Professional Services sectors, leading and shaping Shared Service teams.Skilled in leading cross-functional teams, improving processes, implementing technology solutions, and designing organisational structures. Well-versed in determining customer requirements and delivering service improvements. Demonstrated ability to spearhead operational transformation programmes aligned with business objectives. Instrumental in conducting process analysis and identifying opportunities for continuous improvement. Adept at collaborating with key stakeholders and C-suite executives to drive well-informed commercial decisions. Possess strong aptitude to incorporate technology in day-to-day operations, delivering significant cost reductions.

Jane N.'s Current Company Details
Mars

Mars

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GBS | I2C Shared Services | Delivering Operational Excellence through People | Transforming Financial Services through Automation | Process Design Expertise | Performance Management
mclean, virginia, united states
Website:
mars.com
Employees:
41482
Jane N. Work Experience Details
  • Mars
    Director, Global Process Leader | Shared Services
    Mars Jan 2023 - Present
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  • Mars
    Global Ar Process Leader | Gpo
    Mars Mar 2021 - Jan 2023
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  • Genpact
    Avp. Global Kyc, Commercial Risk & Billing Leader | Shared Services
    Genpact Jul 2020 - Feb 2021
    Senior operations leader responsible for 3 functional areas supporting the commercial sales process, i.e., CRM admin, KYC review, credit review and customer account creation, culminating in the invoice generation and distribution process. Served the customer through a team of ~70 FTE located from 3 operating centres.
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  • Genpact
    Avp. Global Cash Leader | Shared Services
    Genpact Dec 2018 - Jul 2020
    Manchester, United Kingdom
    1) Operations Lead for the global Cash Application Process, through a team of ~120FTE across 6 service centres, managing the closure of open AR balances in excess of USD $8BN annually. Accountable for the achievement of automation, speed, accuracy & compliance outcomes.2) Programme Leader responsible for implementing SaaS automation tools. Collaborated with Business IT, Finance & Functional teams, to implement the product across all legal entities, company codes & bank accounts in the business ERP.
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  • Ge Capital
    Otc Transformation Programme Leader
    Ge Capital Jan 2018 - Dec 2018
    Manchester, United Kingdom
    Programme Leader responsible for the deployment of OTC automation solutions. Built a team to deliver the benefits of a $2.5MM investment across a multi-business and multi-function work-stream, with a business case designed to yield ~70% cash app automation & 40% FTE productivity. Redesigned the functional operating model to take advantage of the expected levels of automation.
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  • Ge Capital
    Ar Cash Application Leader
    Ge Capital Nov 2012 - Dec 2017
    Sale
    Responsible for cash application process across EMEA & APAC for each of the GE businesses in the regions. Small local team, supported by ~40 FTE BPO resources.
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  • Agilisys
    Project Manager / Senior Consultant
    Agilisys Apr 2011 - Nov 2012
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  • Agilisys
    Contact Centre Operations Manager
    Agilisys Mar 2009 - Mar 2011
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  • Ge Capital
    Inside Sales Leader
    Ge Capital Dec 2005 - Dec 2008
    Sales Leadership : Responsible for a small sales team comprising new & existing business telephone sales managers.
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  • Ge Capital
    Country Compliance Officer
    Ge Capital Jun 2005 - Oct 2008
    Served as UK Business Compliance Officer for three years, whilst at the same time carrying out my other leadership roles. This appointment spanned the Operations & Customer Service Manager role and the Inside Sales Leader.
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  • Ge Capital
    Customer Services, Operations & Sales Roles
    Ge Capital Jan 1994 - Nov 2005
    Numerous Customer Service, Sales, Operations, Administration & Compliance roles at individual contributor and leadership levels.
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Jane N. Education Details

Frequently Asked Questions about Jane N.

What company does Jane N. work for?

Jane N. works for Mars

What is Jane N.'s role at the current company?

Jane N.'s current role is GBS | I2C Shared Services | Delivering Operational Excellence through People | Transforming Financial Services through Automation | Process Design Expertise | Performance Management.

What schools did Jane N. attend?

Jane N. attended University Of Sunderland.

Who are Jane N.'s colleagues?

Jane N.'s colleagues are Dante Madrid, Tricia Connolly, Diana Lanese, Malik Jabbar, Imran Haider, Srinath Shiyam, Kinga Serwin.

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