• Partnered across Marketing, Business Development, Sales, and Customer Success teams to vet and implement new tools and processes to improve team performance• Drove quarterly system updates required to operationalize Sales strategy including territory management and lead routing• Streamlined the quote to cash process by implementing Salesforce CPQ: owning the technical build, change management, end user training, and user support• Executed system redesign of the demand generation funnel, improving the quality of leads worked by the SDR team• Implemented a Salesforce Partner Community to allow for improved collaboration and more accurate forecasting of our reseller business and an improved lead referral process for technical and solution partners• Developed and implemented a project prioritization framework to identify projects with the highest business value

• Served as the product owner for Sales and Loan Processing technology stack• Met with stakeholders across business teams to scope and prioritize systems innovations and improvements

• Acted as Scrum Master for the business systems team: reviewed new project requests, managed team backlog, and communicated team achievements company-wide• Led company-wide transition to the Salesforce Lightning platform, for 200+ users: built and customized Lightning Sales app, managed all aspects of migration strategy, developed and delivered user training content • Migrated order processing team workflow into Salesforce, improving the efficiency of the order review and product provisioning process by 25%• Improved average customer support case response time from 30+ hours to less than one hour by completing system and process redesign, including building and implementing live chat customer support and an enhanced customer satisfaction survey

Supported the developer relations and outreach teams by forecasting and providing recommendations for potential and ongoing deals, valued from $50K to $1MM+

Oversaw all aspects of project management to build a library for a community of 6,400 individuals: managed a team of 10, fundraised ($12K), and secured location

Managed $1.5M in monthly legal collections for a multi-billion dollar financial company. Led onsite business review sessions at law firms across the country.