Identify inefficiencies while making recommendations to leadership on process improvementsDevelop workflow design using for various departments across organizations to expand profitabilityManage a variety of customer service and administrative task to resolve clientele issues quick and effectivelyAssist with training and development of new employees around current workflow and processesMaintained relationships with business partners to ad-hoc assist with financial needs for over 20+ clients

Review employee retention through career development, coaching and employee engagementUtilize innovative sales and market opportunities for business development while retaining existing clienteleAnalyze business opportunities that contribute to new revenue generations to increase profitabilityEducate staff members, clientele and communities about financial wellness through working with Low toModerate Income institutions (LMIs)Effectively maintained relationships with key business partners to assist clientele with complex financial needs

Developed annual branch business plans to maximize profitability and effectiveness while in tandemimplementing annual performance appraisals for all branch associatesIncreased client acquisition by identifying selling opportunities, deepening relationshipsConducted financial analysis on commercial real estate, borrower financial statements and market researchIncreased core deposit growth by $4MM year over year, exceeding quarterly sales goals annually by 15%Managed and coached staff to ensure company Key Performance Indicators (KPI) standards are met; while demonstrating complex and accurate financial servicing

Planned implemented, and managed the operating and capital budgets to maximize branch profitabilityExpertly grew the book of business through community involvement and excellent customer servicePrepared monthly and daily reports to senior management of branch general ledger and cash recapsParticipated in selling Bank products and providing superior support while exceeding overall corporate objectivesScheduled, trained, resolved staff and customer inquiries while staying abreast to evolving compliance procedures