Strong operational leader with proven success in the supervision of multiple programs and the management of budgets exceeding $16 million. I also excel at personnel management and development, with years of experience working with diverse employees providing culturally appropriate services to clients. I bring many years of experience developing quality review systems and processes that have improved outcomes and ensured regulatory compliance. My strength is in my ability to focus on people while working toward operational excellence. I have a “heart” for service and a passion for helping people reach their full potential whether I am working with employees or with clients/customers. I believe it is important to listen to what people are saying to be able to understand the needs and to work as a team to get to positive results for all stakeholders. I understand a company’s need to watch “the bottom line” and embrace that opportunity while balancing the “human” factor. I am a strategic thinker--always looking for different ways to do business, maximizing efficiency while cutting costs without affecting the quality of the service or product provided.