• First in-house Salesforce administrator and sole owner of all Salesforce related builds, training, documentation, and improvements for 40+ users in the sales, customer success, finance, marketing, and support teams.• Responsible for configuration, customization, and maintenance of the Salesforce instance including standard and custom objects, flows, approval processes, apps, and layouts.• Implement new and maintain existing integrations with Salesforce including Chargebee, Ortto, ZenDesk, DocuSign, Sonar, RingLead, AgileEd, ChurnZero, and more.• Collaborate with sales, success, support, and marketing teams to optimize processes and build scalable solutions to meet their customer relationship management (CRM) and business process needs.• Establish standards for Salesforce customization including standardized naming conventions and documentation practices to ease navigation in setup and quickly identify potential impact to other tools, teams, processes, and fields when making changes.

• Partnered with another Salesforce admin to maintain the customer relationship management (CRM) system. Main day-to-day Salesforce support contact for 40+ representatives on the Channel and Business Development teams.• Designed, built, and managed the org’s first Deal Desk system for tracking and approving pricing proposals within the CRM. Developed an escalation system and facilitated a weekly meeting for reps to pitch and strategize with senior leadership on high priority proposals.• Built strategic and scalable sales processes and used Salesforce processes, workflows, and approvals as well as integrations with other tech like Tray.io to automate wherever possible.• Maintained hierarchical data in Salesforce to ensure automation and data quality function.• Processed incoming contracts and worked with Finance to ensure proper invoicing.

• Expanded role to support revenue operations, direct sales, account management, enablement, and business development.• Maintained internal wiki with all sales enablement and training collateral and later spearheaded moving all of our content onto Showpad and rolling it out to the entire org.• Responsible for ongoing CRM data cleanliness and admin for DemandTools and RingLead.• Ad hoc reporting for forecasting, data hygiene, and pipeline management.

• Cleaned and augmented new and existing partner prospect accounts in Salesforce to support a new focus on Channel sales including building an account hierarchy system, developing a process for tracking partnership contracts, and standardizing data collection from new partners.• Worked with Finance and Legal to streamline and automate the partnership contracting process through the use of DocuSign templates and invoicing forms.• Provided other administrative support for the fledgling Channel team as needed.

• Sourced nearly $2.5 million in new business revenue including the largest new business deal in company history.• Helped build and clean company data in our customer relationship management system.• Worked with potential clients to qualify interest and generate pipeline.• Partnered with account executives to build strategy around prospecting and moving sales down the funnel.

- Provided first-class customer service by developing a rapport with regular customers and also welcoming newcomers.- Used knowledge obtained from becoming a certified Coffee Master to help elevate retail sales in stores.- Implemented skills as a Learning Coach/Barista Trainer to integrate new employees into stores and help develop existing employees to further expertise.- Maintained inventory by keeping in-store counts current and adjusting orders appropriately.- Acted as community liaison to provide donations and manpower to contribute to the area and extend the company's brand.- Made a mean cappuccino.

- Used my exceptional communication skills to upsell retail items.- Contributed to a team tasked to increase our store cleanliness scores and achieved Leadership recognition with over 96% on our Quality Assurance visit.- Sought out ways to increase my learning within the company and became a certified Learning Coach as well as a Coffee Master.- Led coffee seminars in the community to increase awareness of the brand and the new location that we had opened.

- Acted on behalf of the owner to make arrangements for moving the studio/theater to a new location.- Made fundraising cold calls and reached out to past students to increase enrollment.- Taught improvisation and assistant directed multiple productions.