Jane Rivera Email & Phone Number

Geneva, Il, Us

Geneva, Il, Us

St. Paul, Mn, Us

St. Paul, Mn, Us

• Drives improvements for the Virtual Assistant for IT and other digital support interfaces which includes integrations through APIs, live agent hand over, SMS and Chat• Identifies opportunities for support automation and IT support data practices• Provides data analytics and dashboards for all IT support purposes, as well as spearheading process improvement efforts within IT user experience organization• Product owner of the Ecolab's enterprise IT support platform, including our ServiceNow portal, AI/Virtual Agent, and chat services; includes product development, support, and financial, release, resource planning and vendor management• Responsible for implementing new digital integrations which includes sourcing quotes, performing vendor evaluations, review of the tool's capabilities and vendor service offerings, working with Ecolab’s procurement and finance departments, facilitating security approval of new infrastructure, and working with various IT teams to validate requirements

St. Paul, Mn, Us

• Managed the optimization of the ServiceNow platform, bringing it closer to the out of the box state• Improved the ServiceNow platform health by 20% through process improvement, team restructure and development best practices• Managed vendor relationship and responsible for contract negotiations and execution of the platform and manage services contracts• Led a ServiceNow development team comprised of both onshore and offshore team members• Spearheaded the business process automation initiatives on the Microsoft 365 platform• Designed the architecture of the business resiliency plan for the Supply Chain and Customer Service collaboration data • Automated the various Microsoft 365 License allocation through workflows• Decommissioned and migrated 3 SharePoint on-premise 2010 and 2007 farms in support of the company’s goal of moving services to the cloud• Established and implemented the Power Platform operational governance which includes request intake, charge backs and maintenance• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination for the latest acquisition project as the IT Workstream Integration Lead, planning and bringing together all the major IT groups (network, security and infrastructure, identity, collaboration stack, messaging, devices, mobile, Level 1 support) to ensure a smooth transition.• Produced workstream executive reports updating senior leaders on progress and roadblock• Worked on several mergers and acquisitions in the context of the ServiceNow platform and the enterprise collaboration platforms – OneDrive and SharePoint.• Created a reusable M&A playbook that documents all the activities that needs to be reviewed and covered for IT. • Led the OneDrive and SharePoint migration project for a major divestiture which included project management, scripting and end to end testing

St. Paul, Mn, Us

Responsible for Office 365 enhancements and business automation initiatives.

St. Paul, Mn, Us

Lead business process automation site development in SharePoint and the expansion of SharePoint Online services

St. Paul, Mn, Us

Naperville, Illinois, Us

- Designed, developed, implemented and supported custom software applications as part of the Business Process Applications Development group- Requirements gathering, project management, design, analysis and development of the following: - Custom SharePoint sites which includes KM system and Roundtable sites with custom forms, web parts, content types and workflows (SharePoint 2010, SharePoint Designer, Powershell, VB .NET, C#, Google Analytics, Newsgator, CSS) - Tank Level Monitoring – A global tank monitoring initiative designed to capture the inventory of a Nalco product at a customer site, transmit tank level readings back to the servers and feed that data into a logistical interface tool (ASP .NET, VB .NET and SQL) - Boiler Optimizer – A windows based application used to select and evaluate the optimum boiler treatment programs (VB .NET, C# .NET, XML and SQL) - Software Catalog – Manages the company’s software records for software requests (ASP .NET, VB .NET and SQL)Setup, implementation and administration of Team Foundation Server 2010 connecting clients with VS 2005, 2008 and 2010 (TFS, SSRS and SharePoint)- Worked with subject matter experts from Singapore, India, Manila and US

New York, New York, Us

- Designed, developed, maintained and supported applications as part of the PMO group- Created the User Registration and Request Log applications (ASP .NET, VB .NET and SQL) migrated from the classic ASP- Provided enhancements for the Resource Interface application (ASP .NET, C# .NET and SQL)- Created customized reports for gathering and analyzing delinquent time charges and FTE Variances (VB .NET, SQL and MS Excel)- Requirements gathering, design, analysis and development of the New Work Order (NWO) System a project management and tracking application (ASP .NET, VB .NET, SQL, Planview) - Assisted in the development and implementation of a consistent and standardized process- Migrated data from Lotus Databases to the NWO System - Synchronized data between the NWO System and the Business Objects databases (scheduled jobs, DTS)- Worked with a diverse team comprising of people from the US, China, Malaysia, Singapore, Indonesia and Philippines

Ph

- Analyzed system and user requirements- Facilitated meetings with Product Management- Managed the enhancements and bug fixes for both the web enabled and regular Lotus Notes applications (i.e. discussions, newsletters, credit policies, electronic credit advice)- Created documents for user training and maintenance- Planned the transition from Lotus Notes databases to Workplace Services Express- Evaluated SharePoint Portal Server 2001 for possible transition from Lotus Notes to SharePoint- Assessed the cost benefit of using open source content management systems

Dublin 2, Ie

- Transitioned and maintained the Asia Pacific Compensation Tool from the China Delivery Center to the Manila Delivery Center (C# .NET and SQL)- Supervised, reviewed and signed-off deliverables for the development and maintenance of the People Mapping Tool (VB .NET and SQL)- Managed the development initiatives, enhancements, releases and production support for several Lotus Notes Applications (LN Designer, LN Formula Language, LotusScript, CIAO!): - European Service Centre Approvals and Authorisations System (5 LN DBs) - Americas Service Center Approvals and Authorizations System (20 LN DBs)- eProcurement User Access Request Application (2 LN DBs)- Manila Work Request Tracking Tool - P2P Finance Workcell Project Repository- Assisted with the planning, analysis and definition of high-level software strategies and solutions through functional knowledge and an understanding of the enterprise, business system and industry- Established development processes including change control process, version control, migration process and configuration management- Performed the role of the moderator in the inspection process to ensure that application modules are implemented as designed, and are consistent with coding standards of the project- Organized and facilitated meetings and knowledge transition sessions with the China, Malaga, Chicago and Dublin SMEs, key users and product managers to ensure that an in-depth functional and technical understanding of all the applications are obtained- Liaison in Chicago for the Maximizing Financial Performance Release- Coordinated with the Delivery Center Support Team and the Local Technology Services team for the completion of the Development and Production environments of the applications- Spearheaded the operation support, fixes and enhancements for the applications- Develop and manage work plans, budgets and team capacity - Planned and managed professional and technical development of team members