• Managing service department operations, including projects, work in progress, and service teams.• Project planning, execution, and management.• Providing work progress and departmental feedback.• Reconciling overdue accounts.• Resolving customer-related queries.• Solutions of problems on machinery to provide maximum uptime• Configuring changes on machinery. • Overseeing and planning installations.• Monitoring employees' work levels and reviewing work performance.• Resolving employee grievances.• Identifying required resources.• Offering employee guidance regarding work-related issues and correcting job-skill deficiencies.• Performing various Human Resource related duties, including employee recruitment, discharges, or disciplinary measures, etc.• Procurement of resources according to project requirements.• Providing employee training in safety, repair and maintenance techniques, operational procedures, or equipment use. • Preparing estimates and actual costs for materials, labour, and external Contractors. • Assessing objects, systems, or facilities and analysing information to determine required installations, services, and/or repairs. • Developing, approving, and implementing consistent service procedures in collaboration with clients.• Developing service guidelines and methodologies.• Supervising technical staff onsite.• Daily management of project workloads. • Liaising with company warranty operations. • Establishing a single point of contact for issue resolution and change management. • Liaising directly with clients on-site.• Managing teams at regular intervals to review performance against set service level agreements (SLA’s).• Managing and ordering warranty parts for new and legacy equipment.• Maintaining parts inventory.

• Facilitating all operations of the service department in the absence of the Manager.• Reporting directly to company Directors regarding project status, technical developments, customer requirements, service communications. and site meetings.• Project management and installation of equipment both nationally and internationally.• Signing off equipment after client acceptance.• Supervising and motiving service staff.• Database creation and implementation.• Managing and procuring stock according to project requirements.• Offering client standby and callout service.• Offering telephonic assistance to Operators and clients.• Managing allocated sites.• Designing and installing modifications to equipment.• Providing preventative maintenance as required.• Overseeing national and international fault rectification.• Sourcing local and international Suppliers for parts.• Offering training to junior Engineers and Apprentices.• Providing support to local and foreign Engineers.

• Providing exceptional customer service to ensure maximum uptime.• Offering telephonic assistance to Operators and support to fellow Engineers.• Managing projects at allocated sites.• Installing all equipment nationally and internationally.• Designing and installing modifications to equipment.• Providing preventative maintenance as required.• Fault rectification both nationally and internationally. • Liaising with foreign Suppliers.• Providing training to junior Engineers and new employees.• Offering office assistance as required.• Specialising in Fanfold printers and Stralfors pre- and post-equipment.• Specialising and certified on Hunkeler pre- and post-equipment.