1. To drive the GP growth of assigned customers base through providing outstanding customers experience via air, ocean and railway products and specialized logistics solutions of DHL.Outcome:Yelled a YTD 9% GP growth of assigned customers base in 2018 (compare to YTD 2017 GP)2. To develop good relationship with customer on long term basis that stands for the company’s benefits, while achieving individual incentive goal. Provide professional logistics consultant to potential customers with a willingness manner.3. Good presentations skills to perform business plan and review meetings

What is achieved:1. Leadership and Productivity:As a team leader, the best achievement I could offer is my team’s growth which leads to work effectiveness, productivity and ultimately customers’ satisfaction.Outcome:-Three members of my team were awarded with employee of the month.-Team’s productivity is better.-Two official appreciation letters such as Caterpillar.2. Branch/Station Activity planning and KPI: -Take lead station’s EOS Follow-up and station NPA/CS performance. Outcome: 1. Won “Yearly Most improved station”, CS Performance Award of 20182. Design and host EOS follow-up action WorkshopWhat my daily work is: 1. Supervises teams’ air export customer service performance and operations in the forwarding area, leads project and working group to achieve KPI, for KEY CSI/MNC customers: NOKIA, Lenovo, Microsoft, AMD, FLEX, HP.2. Establish and maintain good relationships with customers and internal groups by delivering timely and effective responses, addressing problems and escalation, and providing improvement actions3. Actively participate and execute projects on hand: Customer service performance/Customer Complaint/Net Promote Approach, to deep dive on key observations and produce correspondence actions4. Training, mentoring and couching my people and team to consistently improve professional skills and services.

-Generate and optimize operation SOP for Microsoft, monitor key performance reports-Coordinate Microsoft' new product launch program-Fulfill over 100 tons & 200+ files per month-Takes the new role as planner of company events-Department Award of September, 2016-Exceed Performance Evaluation of 2016-Experienced in air export operation ex PVG &CGO airports, and skilled at DG/Battery 965IB/Chemistry cargos. -Leadership: flexed different muscles in different situations in the team, asserting a leadership role at work by helping other team members to succeed

1. Manage Overseas Distributors:Maintain and manage 2 exclusive distributors in North America and 4-5 distributors in Africa with professional manners, mainly as following: quoting, daily order processing, inventory monitoring, export transportation via air and sea, technical paperwork preparation and translating, after-sale/repair/warranty consultant and exhibitions planning, etc.2. Customer Service Maintenance:Through timely feedback and strong problems solving skills, maintaining excellent customer service relationship and providing good customer experiences for this brand. Plan pleasant customer visits and receptions.