Jane Chung Email & Phone Number

Seoul, South Korea

• Work with management to prioritize business and data needs• Execute and communicate analysis of findings to stakeholders in local and APAC levels• Streamline current manual data analysis through automated sql scripts• Develop data governance framework as data sources are consolidated• Oversee development of tools for data-driven insightsDaily Revenue Performance tracking tool – converting over 30 reports that were created manually each week Gather business requirements Define KPIs. Map data and design UI mockups Manage vendor development through supporting  Lead UAT and track issues Market Share Dashboard - one-stop shop to view insights on market share  Work with 20 different operating units to gather business requirements Define KPIs and data mapping Develop KPIs using Power BI

Business Systems Analyst Responsible for every aspect of reporting needs to support the logistics software systems• Work with field product managers to identify and gather requirements for new reporting needs for multiple transportation logistics software systems• Develop reports used in the reporting modules of the software using Crystal Reports, SQL Server Reporting Services and Jaspersoft• Consult with customers on their data needs and develop custom reports in Oracle, SQL Server, and Microsoft Access platforms• Create and modify tables, views, and stored procedures as needed to enhance report performance• Analyze customer data to identify discrepancies and provide feedback on process improvements• Develop key dashboards and filters in Jira to support Agile environment

Towson, Maryland, United States

• Work with internal departments to document business requirements, define scope and objectives, and develop business processes to design customized applications in Salesforce (from demand generation, sales cycle to customer support)• Administer configuration, design and layout, and functionality of Salesforce• Manage user profiles/security• Migrate CRM data from previous system to Salesforce, including data cleansing and validation • Provide data support for Marketing, Sales, and Customer Service departments by developing reports and dashboards within Salesforce • Create ad-hoc reports querying local backup of Salesforce• Maintain Salesforce data integrity through data cleanup and backup using DBAmp and Demand Tools• Member of the task force responsible for consolidating multiple Salesforce environments as a result of acquisitions

Create reports for the fleet management software’s report module.• Identify and document software reporting module requirements• Develop software reports using Crystal Reports • Test and analyze the components in the reports module

Rockville, Maryland, United States

Participate in numerous consulting engagements in fleet managements, ranging from operation assessment to management information system implementations.• Work with clients to analyze and document process flows• Develop information system requirements and conduct fit-gap analysis of various fleet management information systems• Implement fleet management information systems through training and integrating work flow processes in various organizations• Conduct Crystal Report training sessions with emphasis in identifying and developing ad hoc reports to effectively manage clients’ operations• Analyze client data and evaluate against industry benchmarks• Participate in operation reviews of numerous government fleet management organizations in areas of business process reengineering and competitive assessments• Develop fleet replacement plans and charge-back rates for various municipalities

Bachelor'S Degree, Business Management And Statistics

Bachelor Of Science - Bs, Chemical Engineering