Jane Park Email & Phone Number

Product Manager for Atlas and WorldCare

Dallas-Fort Worth Metroplex

- Lead large-scale lab consolidation and new implementation projects- Provide best-practice recommendations to labs according to workflow needs and challenges- Act as a subject matter expert for Lab Consolidations, Data Integration, Instrument-Ready Barcode Labeling, Sunquest LIS integration- Consult with clients who are scoping future projects with 3rd party vendors- Collaborate with Product and Development teams to architect product enhancements- Analyze HL7 interfaces and… Show more - Lead large-scale lab consolidation and new implementation projects- Provide best-practice recommendations to labs according to workflow needs and challenges- Act as a subject matter expert for Lab Consolidations, Data Integration, Instrument-Ready Barcode Labeling, Sunquest LIS integration- Consult with clients who are scoping future projects with 3rd party vendors- Collaborate with Product and Development teams to architect product enhancements- Analyze HL7 interfaces and update code/deploy interfaces- Create and maintain internal best-practice and implementation guides - Assist with internal mentoring on projects that require advanced experience- Continue executing duties of Application Engineer role Show less

Dallas-Fort Worth Metroplex

- Configure Atlas lab-outreach software to meet complex requirements for new and existing clients- Understand HL7 and design custom interfaces according to EMR or LIS vendor specifications- Manage small-scope, short-term projects- Present in-person and remote training for end-users and super-users- Write internal and external setup and training documentation for external and internal audiences- Provide Tier 3 Support for complex Production issues- Scope and provide… Show more - Configure Atlas lab-outreach software to meet complex requirements for new and existing clients- Understand HL7 and design custom interfaces according to EMR or LIS vendor specifications- Manage small-scope, short-term projects- Present in-person and remote training for end-users and super-users- Write internal and external setup and training documentation for external and internal audiences- Provide Tier 3 Support for complex Production issues- Scope and provide written drafts of services proposals Show less

Dallas/Fort Worth Area

- Served as primary software support contact for 15+ labs, each with customized workflows- Researched and provided technical explanations to questions about application functionality and configurations- Communicated Root Cause Analysis to customers in client-friendly terms- Investigated and resolved software, interface, and connectivity issues- Engaged with Development, Product, Interface, and Client Services departments to resolve issues effectively- Deployed hotfixes… Show more - Served as primary software support contact for 15+ labs, each with customized workflows- Researched and provided technical explanations to questions about application functionality and configurations- Communicated Root Cause Analysis to customers in client-friendly terms- Investigated and resolved software, interface, and connectivity issues- Engaged with Development, Product, Interface, and Client Services departments to resolve issues effectively- Deployed hotfixes, maintenance releases, and interface fixes to database and web servers- Connected to client environments hosted within and outside of company’s network- Maintained HIPAA guidelines while troubleshooting and communicating via phone, email, and ticketing system- Maintained customer communication and confidence during critical and sensitive Production issue escalations Show less

Houston, Texas, United States

- Provided hardware and software support in-person and over the phone for corporate headquarters, branch officesand refineries nation-wide- Updated company workstations via Windows Deployment Service- Maintained accurate records of assets using Windows Active Directory- Appointed primary hardware/OS support lead of company disaster recovery site after Hurricane Ike- Organized streamlining of leased assets to reduce leasing costs during major budget reorganization-… Show more - Provided hardware and software support in-person and over the phone for corporate headquarters, branch officesand refineries nation-wide- Updated company workstations via Windows Deployment Service- Maintained accurate records of assets using Windows Active Directory- Appointed primary hardware/OS support lead of company disaster recovery site after Hurricane Ike- Organized streamlining of leased assets to reduce leasing costs during major budget reorganization- Represented company during on-campus recruiting and conducted intern interviews Show less

- Provided technical support to Dell laptops in person and over the phone- Diagnosed and replaced defective hardware - Resolved network connectivity issues- Reformatted laptops with Symantec Ghost

- Updated existing program code and user interfaces from VB6 to VB.NET - Designed and implemented SQL databases populated from existing Excel spreadsheets for more efficient record keeping- Collaborated with division manager and end-users to understand program requirements