On behalf of the UKI GTS GM, led a team of 10 professionals designing & piloting the implementation of Agile Accelerate across 2,980 Infrastructure Services resources;Demonstrated efficiencies in the region of 25% by implementing dedicated, cross functional, client focused teams.

P&L ownership & delivery responsibility for all Infrastructure Services delivering $147m of revenue & over 110 customers through the leadership of 12 Project Executives;Led the ITS & SO Integration Programme bringing SO & 5 ITS SPL’s into a single management system, expanding the PE roles & responsibilities to cater for the new Infrastructure Services business & the introduction of the Portfolio PE role;

Led a team of 12 base growth sellers delivering $103m of signings & contributing to the achievement of $316m revenue;Coached sellers on opportunity management, stakeholder relationships, value propositions, commercial structures & win plans to increase IBM win rate on opportunities within the Sector.

Led the IBM ‘To Be’ contract team & demonstrating IBM’s Services capabilities on a $2.3bn Global Investment Bank Outsourcing opportunity;

As the GTS Governance, Risk & Compliance Executive Jane acts as a trusted advisor to the UK and Ireland GTS senior management team and leads the regions Controls and Compliance as well as Quality and Delivery Assurance functions for a $2bn a year business. Her mission was to enable the GTS business to effectively identify and manage business risks, drive ethical behavior and ensure compliance with the mandatory requirements. Jane represented the GTS business towards other IBM functions and externally as the GTS Compliance Officer.

In 2010 Jane was headhunted to undertake the Project Executive role on the Europe’s Leading Privately Owned Fashion Retailers retail and eCommerce contract underpinning the Groups $4.7bn a year turnover. Services include Helpdesk, Deskside, Data Centre, Commerce Application Management and Development and Hardware Maintenance delivering a TCV of $80m by circa 80 people across multiple geographies. In 2011 Jane delivered $21m revenue and $4.8m profit. In addition Jane’s 2010 success resulted in her being awarded with a 2010 IBM One Hundred Percent Club and Sales Eminence award.Jane has turned around this customer account resulting in the customer willing to be a reference for IBM services and completing a satisfactory customer satisfaction review for the first time in 3 years. Jane led a 3 year eCommerce contract renegotiation in 2010 resulting in a $12m signing and was a member of the leadership team which signed a 7 year contract extension for the value of $65m. During 2011 Jane has led IBM’s involvement in the 5 third party transformation programme following on from the signing of this contract.During 2009 Jane was the Project Executive across 6 SO accounts in the retail and CPG industries managing a team of circa 50 people across multiple Geographies delivering services covering Helpdesk, Deskside, Data Centre and Commerce Application Management & Development. The portfolio total contracts value was $16.3m per annum. During this period Jane delivered 108% of her revenue target, signed $4m of new business and improved the profitability of one account by 40% resulting in her being recognized in the 2009 IBM One Hundred Percent Club.During this time Jane turned around a retail account following 4 years of poor service and contract delivery leaving the account having mitigated an $8m claim, maintained 100% system availability during their critical trading period for the first time in 4 years and with an established pipeline of $40m of new opportunities.

Jane in her role as SO Distribution Sector Operations Manager provided advice and guidance to her Sector and Delivery Executives on all aspects of business performance and key operational matters. This was provided in a complex business environment, which entailed working collaboratively with 6 competencies and multiple business lines across IBM GTS and Global Business Services, Jane provided ongoing support and leadership to the 13 accounts within the Sector resulting in the delivery of a $221m per annum business employing 720 dedicated resources for which she was responsible for interlocking resource management. During this role Jane also completed activities above and beyond her day to day operational role to the benefit of both IBM and the customer. These included undertaking the role as acting Project Executive on the SC Johnson leading a UK and Netherlands RFP during which she worked with the customer in the USA to understand their requirements and negotiated a 2 year contract resulting in a $2.56m signing.In addition she also became part of the Boots and Diageo management teams implementing an integrated, robust management system to manage and deliver the required quarter and year end financial results.