AeroLeads people directory · profile
Jane Ramirez Email & Phone Number
Senior Manager, Customer Operations | Contact Center | Workforce Management | Quality Assurance| Process Management | Software implementation
at
Ruby
1 work email found
@abaxis.com
2 phones found area 510 and 978
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Customer Operations | Contact Center | Workforce Management | Quality Assurance| Process Management | Software implementation
Location
Canyon Lake, Texas, United States
Company size
Who is Jane Ramirez? Overview
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Quick answer
Jane Ramirez is listed as Senior Manager, Customer Operations | Contact Center | Workforce Management | Quality Assurance| Process Management | Software implementation at Ruby, a company with 689 employees, based in Canyon Lake, Texas, United States. AeroLeads shows a work email signal at abaxis.com, phone signal with area code 510, 978, and a matched LinkedIn profile for Jane Ramirez.
Jane Ramirez previously worked as Senior Manager, Customer Operations and Quality Assurance at Ruby and Customer Service Manager at Versant Health. Jane Ramirez holds Bachelor Of Business Administration (Bba), International Business from University Of Phoenix.
Company email context
Email format at Ruby
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{first}{last}@abaxis.com
86% confidence
AeroLeads found 1 current-domain work email signal for Jane Ramirez. Compare company email patterns before reaching out.
Profile bio
About Jane Ramirez
Spearheading customer operations and quality assurance, my focus is on creating harmony between service expectations and customer satisfaction. With a history of leading high-performance teams, our collective efforts have led to the implementation of a robust quality assurance program and the integration of new technologies that enhance operational efficiency.I have meticulously managed departmental processes to ensure alignment with stakeholder needs, which includes the operationalization of scalable process management programs. Leveraging skills in CRM and software tools. I have created and managed new teams from the ground up including establishing KPIs.I am committed to fostering an environment of continuous improvement and superior service delivery.
Listed skills include Customer Service, Microsoft Excel, Microsoft Office, Medical Devices, and 20 others.
Current workplace
Jane Ramirez's current company
Company context helps verify the profile and gives searchers a useful next step.
Ruby
7 roles
Jane Ramirez work experience
A career timeline built from the work history available for this profile.
Senior Manager, Customer Operations And Quality Assurance
Built and managed the quality assurance program: identified service expectations, outlined program requirements, conducted benchmarking analysis, and collaborated with other departments to identify customer requirements.Managed the Quality Assurance team: established metrics, created productivity scale, created new reports, and highlighted training.
Oct 2021 - Sep 2023
Customer Service Manager
Managed a team of Supervisors, team leads, and CS representatives. Utilized metric standards to ensure high service levels for several performance guarantee customers are met.Collaborated on multiple projects, implementing new groups, data base upgrades, process improvements, IVR efficiencies, measured quality assurance requirements, and process.
Aug 2019 - Oct 2021
Customer Service Manager
Managed department call center and metrics to ensure high levels of service including monitoring call metrics, order to cash turnaround time, reduction of errors, customer feedback reports. Incorporated chat capabilities to provide another communication method for both internal and external customers. Created and implemented the Call Quality Program that.
May 2016 - Jan 2018
Manager Of Support Services
Site manager: Managed Customer Support, Intake verification, Technical Support, Collections and RMA department.Managed insurance intake process: insurance verification (Medicare, Medicaid, VA). Insurance collection process: contacting insurance to collect, direct patient collections, verifying EOB. Effectively collaborated with all internal business.
Feb 2014 - Apr 2016
Customer Service Manager
Managed call center environment: increased end user outbound contacts calls by 61% from year to year by driving the right call metrics. Grew the direct consumable sales 23% year over year, from $6M to $7.5M through focused inside sales development, training, marketing initiatives, successful distributor partnership, and customer satisfaction. Distributor.
Jun 2004 - Feb 2014
Military Police, Communication Specialist
Us Army Reserves
The main functions of a Military Police are reconnaissance, surveillance, site security and response, law enforcement, internment operations and police intelligence.
Sep 1995 - Apr 2003
1 education record
Jane Ramirez education
-
University Of Phoenix
FAQ
Frequently asked questions about Jane Ramirez
Quick answers generated from the profile data available on this page.
What company does Jane Ramirez work for?
Jane Ramirez works for Ruby.
What is Jane Ramirez's role at Ruby?
Jane Ramirez is listed as Senior Manager, Customer Operations | Contact Center | Workforce Management | Quality Assurance| Process Management | Software implementation at Ruby.
What is Jane Ramirez's email address?
AeroLeads has found 1 work email signal at @abaxis.com for Jane Ramirez at Ruby.
What is Jane Ramirez's phone number?
AeroLeads has found 2 phone signal(s) with area code 510, 978 for Jane Ramirez at Ruby.
Where is Jane Ramirez based?
Jane Ramirez is based in Canyon Lake, Texas, United States while working with Ruby.
What companies has Jane Ramirez worked for?
Jane Ramirez has worked for Ruby, Versant Health, Mizuho Osi, Zoll Medical Corporation, and Abaxis, Incorporated.
How can I contact Jane Ramirez?
You can use AeroLeads to view verified contact signals for Jane Ramirez at Ruby, including work email, phone, and LinkedIn data when available.
What schools did Jane Ramirez attend?
Jane Ramirez holds Bachelor Of Business Administration (Bba), International Business from University Of Phoenix.
What skills is Jane Ramirez known for?
Jane Ramirez is listed with skills including Customer Service, Microsoft Excel, Microsoft Office, Medical Devices, Sales, Salesforce.Com, Leadership, and Capital Equipment.
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