Jan Erdmann Email and Phone Number
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Jan Erdmann personal email
Jan Erdmann is a Director Customer Success and Operations at InfoTip Service GmbH. They possess expertise in projektmanagement, key account management, vendor management, call center, net promoter score and 21 more skills.
Infotip Service Gmbh
View- Website:
- infotip.de
- Employees:
- 24
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Director Customer Success And OperationsInfotip Service GmbhHamburg, Hh, De
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Global Post Purchase Experience ManagerVersuni May 2023 - PresentHamburg, DeutschlandDeliver and innovate effortless added value end to end solutions to consumer and retailers in case product does not meet the expectations or is supposed to be defective. Developing mid-term strategy, capabilities road map and build the enabling functionalities. Building and promoting operational solutions to deliver on companies sustainability agenda. -
Service Network Manager EuropePhilips Domestic Appliances Jan 2021 - May 2023Hamburg, Deutschland
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Consumer Care Vendor ManagerPhilips Jan 2017 - Dec 2020Hamburg Und Umgebung, Deutschland -
Business Analyst, Ph Dach Consumer EngagementPhilips Oct 2016 - Dec 2016Hamburg Und Umgebung, Deutschland
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Backend Lead & Trade Relations Dach, Consumer CareGibson Innovations Sep 2013 - Sep 2016HamburgControlling Backend Operations, controlling & process design for Central Repair Workshops DACH, KPI improvements, Cost Control Service DACH, cross-system data analysis, service agreements Key Accounts DACH, safety & compliance case handling and reporting, change management, NPS improvements, international process improvements, cross-country process design and improvements -
Manager Dach Process Escalations, Consumer CareTp Vision Apr 2012 - Sep 2013HamburgVendor Management Call Center, Vendor Management front end escalations, process development and -optimizing, High-Level-Escalations (top management and legal), Call Center Trainings -
Administrator Dach Process Escalations, Consumer CarePhilips Consumer Lifestyle Dec 2010 - Apr 2012HamburgConsumer Care cross country high level escalations, Frontend vendor management, legal escalations, frontend process improvement, NPS improvement, Call Center Trainings
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Consumer Care OfficerPhilips Consumer Lifestyle Feb 2008 - Dec 2010HamburgCommercial Escalation Handling, Vendor process Improvements, Legal escalations, Press escalations, Opinion Leader support, crisis management (int. product recall)
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Customer Service Officer (Int. Key Account Support)Shuttle Computer Apr 2004 - Feb 2008ElmshornRMA creation for key accounts, logistic management for return to supplier, backcharging, legal escalations, inhouse process improvement
Jan Erdmann Skills
Jan Erdmann Education Details
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Crosscultural Psychology -
Deutscher Olympischer SportbundNon-Profit/Public/Organizational Management -
Ihk Schleswig-HolsteinGroß- Und Außenhandelskaufmann
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Industrie- Und Handelskammer Zu KielBusiness Administration And Management, General
Frequently Asked Questions about Jan Erdmann
What company does Jan Erdmann work for?
Jan Erdmann works for Infotip Service Gmbh
What is Jan Erdmann's role at the current company?
Jan Erdmann's current role is Director Customer Success and Operations.
What is Jan Erdmann's email address?
Jan Erdmann's email address is ja****@****ons.com
What schools did Jan Erdmann attend?
Jan Erdmann attended Europäische Fernhochschule Hamburg, Deutscher Olympischer Sportbund, Ihk Schleswig-Holstein, Industrie- Und Handelskammer Zu Kiel.
What are some of Jan Erdmann's interests?
Jan Erdmann has interest in Indoor Percussion, Project Management, Drum Corps, Education, Music Workshops.
What skills is Jan Erdmann known for?
Jan Erdmann has skills like Projektmanagement, Key Account Management, Vendor Management, Call Center, Net Promoter Score, Escalations Management, Process Development, Process Optimization, Process Management, Consumer Insights, Social Media, Warranty.
Who are Jan Erdmann's colleagues?
Jan Erdmann's colleagues are Peter Plaumann, Verena D., Patrick Härtenstein, Ana Fernandez, Jonas Lauermann, Viet Toan Tran, Philipp Conrad.
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