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Jan Erdmann Email & Phone Number
Director Customer Success and Operations
at
InfoTip Service GmbH
1 work email found
@philips.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Customer Success and Operations
Location
Greater Hamburg Area, Germany, Germany
Company size
Who is Jan Erdmann? Overview
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Quick answer
Jan Erdmann is listed as Director Customer Success and Operations at InfoTip Service GmbH, a company with 24 employees, based in Greater Hamburg Area, Germany, Germany. AeroLeads shows a work email signal at philips.com and a matched LinkedIn profile for Jan Erdmann.
Jan Erdmann previously worked as Global Post Purchase Experience Manager at Versuni and Service Network Manager Europe at Philips Domestic Appliances. Jan Erdmann holds Crosscultural Psychology from Europäische Fernhochschule Hamburg.
Company email context
Email format at InfoTip Service GmbH
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{first}.{last}@philips.com
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AeroLeads found 1 current-domain work email signal for Jan Erdmann. Compare company email patterns before reaching out.
Profile bio
About Jan Erdmann
Jan Erdmann is a Director Customer Success and Operations at InfoTip Service GmbH. They possess expertise in projektmanagement, key account management, vendor management, call center, net promoter score and 21 more skills.
Listed skills include Projektmanagement, Key Account Management, Vendor Management, Call Center, and 22 others.
Current workplace
Jan Erdmann's current company
Company context helps verify the profile and gives searchers a useful next step.
Infotip Service Gmbh
10 roles
Jan Erdmann work experience
A career timeline built from the work history available for this profile.
Global Post Purchase Experience Manager
CurrentDeliver and innovate effortless added value end to end solutions to consumer and retailers in case product does not meet the expectations or is supposed to be defective. Developing mid-term strategy, capabilities road map and build the enabling functionalities. Building and promoting operational solutions to deliver on companies sustainability agenda.
May 2023 - Present
Service Network Manager Europe
Jan 2021 - May 2023
Consumer Care Vendor Manager
Jan 2017 - Dec 2020
Business Analyst, Ph Dach Consumer Engagement
Oct 2016 - Dec 2016
Backend Lead & Trade Relations Dach, Consumer Care
Controlling Backend Operations, controlling & process design for Central Repair Workshops DACH, KPI improvements, Cost Control Service DACH, cross-system data analysis, service agreements Key Accounts DACH, safety & compliance case handling and reporting, change management, NPS improvements, international process improvements, cross-country process design.
Sep 2013 - Sep 2016
Manager Dach Process Escalations, Consumer Care
Vendor Management Call Center, Vendor Management front end escalations, process development and -optimizing, High-Level-Escalations (top management and legal), Call Center Trainings
Apr 2012 - Sep 2013
Administrator Dach Process Escalations, Consumer Care
Consumer Care cross country high level escalations, Frontend vendor management, legal escalations, frontend process improvement, NPS improvement, Call Center Trainings
Dec 2010 - Apr 2012
Consumer Care Officer
Commercial Escalation Handling, Vendor process Improvements, Legal escalations, Press escalations, Opinion Leader support, crisis management (int. product recall)
Feb 2008 - Dec 2010
Customer Service Officer (Int. Key Account Support)
RMA creation for key accounts, logistic management for return to supplier, backcharging, legal escalations, inhouse process improvement
Apr 2004 - Feb 2008
Team & coworkers
Colleagues at InfoTip Service GmbH
Other employees you can reach at infotip.de. View company contacts for 24 employees →
CB
Carolin Braun
Colleague at Infotip Service GmbhGeorgensgmünd, Bavaria, Germany, Germany
View →
PC
Philipp Conrad
Colleague at Infotip Service GmbhWetzlar, Hesse, Germany, Germany
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VD
Verena D.
Colleague at Infotip Service GmbhGreater Nuremberg Metropolitan Area, Germany
View →
PH
Patrick Härtenstein
Colleague at Infotip Service GmbhBlaustein, Baden-Württemberg, Germany, Germany
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FK
Felix Keller
Colleague at Infotip Service GmbhGreater Schweinfurt Area, Germany
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VT
Viet Toan Tran
Colleague at Infotip Service GmbhBerlin, Berlin, Germany, Germany
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AF
Ana Fernandez
Colleague at Infotip Service GmbhBirkenfeld, Baden-Württemberg, Germany, Germany
View →
PP
Peter Plaumann
Colleague at Infotip Service GmbhGeorgensgmünd, Bavaria, Germany, Germany
View →
JL
Jonas Lauermann
Colleague at Infotip Service GmbhSaarbrücken, Saarland, Germany, Germany
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Carolin Braun
Colleague at Infotip Service GmbhGeorgensgmünd, Bavaria, Germany, Germany
View →
PC
Philipp Conrad
Colleague at Infotip Service GmbhWetzlar, Hesse, Germany, Germany
View →
VD
Verena D.
Colleague at Infotip Service GmbhGreater Nuremberg Metropolitan Area, Germany
View →
PH
Patrick Härtenstein
Colleague at Infotip Service GmbhBlaustein, Baden-Württemberg, Germany, Germany
View →
FK
Felix Keller
Colleague at Infotip Service GmbhGreater Schweinfurt Area, Germany
View →
VT
Viet Toan Tran
Colleague at Infotip Service GmbhBerlin, Berlin, Germany, Germany
View →
AF
Ana Fernandez
Colleague at Infotip Service GmbhBirkenfeld, Baden-Württemberg, Germany, Germany
View →
PP
Peter Plaumann
Colleague at Infotip Service GmbhGeorgensgmünd, Bavaria, Germany, Germany
View →
JL
Jonas Lauermann
Colleague at Infotip Service GmbhSaarbrücken, Saarland, Germany, Germany
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4 education records
Jan Erdmann education
Crosscultural Psychology
Dosb Vereinsmanager C-Lizenz, Non-Profit/Public/Organizational Management
Deutscher Olympischer Sportbund
Groß- Und Außenhandelskaufmann
Ihk Schleswig-Holstein
Management Assistant For Wholesale And Foreign Trade, Business Administration And Management, General
Industrie- Und Handelskammer Zu Kiel
FAQ
Frequently asked questions about Jan Erdmann
Quick answers generated from the profile data available on this page.
What company does Jan Erdmann work for?
Jan Erdmann works for InfoTip Service GmbH.
What is Jan Erdmann's role at InfoTip Service GmbH?
Jan Erdmann is listed as Director Customer Success and Operations at InfoTip Service GmbH.
What is Jan Erdmann's email address?
AeroLeads has found 1 work email signal at @philips.com for Jan Erdmann at InfoTip Service GmbH.
Where is Jan Erdmann based?
Jan Erdmann is based in Greater Hamburg Area, Germany, Germany while working with InfoTip Service GmbH.
What companies has Jan Erdmann worked for?
Jan Erdmann has worked for Infotip Service Gmbh, Versuni, Philips Domestic Appliances, Philips, and Gibson Innovations.
Who are Jan Erdmann's colleagues at InfoTip Service GmbH?
Jan Erdmann's colleagues at InfoTip Service GmbH include Carolin Braun, Philipp Conrad, Verena D., Patrick Härtenstein, and Felix Keller.
How can I contact Jan Erdmann?
You can use AeroLeads to view verified contact signals for Jan Erdmann at InfoTip Service GmbH, including work email, phone, and LinkedIn data when available.
What schools did Jan Erdmann attend?
Jan Erdmann holds Crosscultural Psychology from Europäische Fernhochschule Hamburg.
What skills is Jan Erdmann known for?
Jan Erdmann is listed with skills including Projektmanagement, Key Account Management, Vendor Management, Call Center, Net Promoter Score, Escalations Management, Process Development, and Process Optimization.
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