Jane Reibelt Email and Phone Number

I work closely with a designated group of enterprise, government, and professional association clients. I play a crucial role in assisting these clients in establishing and managing mentoring programs that achieve program-wide success. Additionally, I take great pride in being my client's trusted advisor, fostering a strong and lasting relationship between the clients and the wider Art of Mentoring team.My main purpose is to ensure clients achieve their goals with Art of Mentoring's products and services. I constantly achieve that goal by understanding the customer’s business goals and objectives, developing strong rapport, and executing against a defined delivery process.Key Responsibilities:*Build strong relationships, positioning Art of Mentoring as a trusted partner *Facilitate and implement the onboarding of new or returning clients with a key focus on analysing the client’s objectives for the program, determining success measures, and supporting best-practice to set the program up for success. *Coordinate the project management of mentoring programs to ensure feasible program timelines and well-timed completion of client and internal tasks. *Provide clients with support, guidance and training.*Apply best-practice program management methodologies to manage and support successful formal mentoring programs. *Liaise with client contacts throughout programs to ensure smooth progress and achievement of the objectives for the program. *Administration, delivery, and evaluation of program events, webinars and workshops. *Establish and execute the review and renewal process with clients to ensure the continuous transition from contract to contract and the achievement of Art of Mentoring’s renewal and growth targets. *Communicate customer needs, feedback, and requests to Client Success colleagues and product, sales or technical teams*Support Client Success colleagues and perform other duties that may arise to ensure program success and renewal

I'm dedicated in wanting to create an outstanding customer experience... to help customers see defined outcomes that they expect when purchasing our solutions and more! I strive to provide a trusting partnership, understand a customers challenges & goals and work as one team to build a strategy to ensure success on their digital journey. Driving adoption is key to ensuring customers have the knowledge & support to set them up for success & ensure their investment shows value towards their business.• Deeply understand our customers, end users, their goals, problems, journeys and ensure I am aligned with their key business objectives. I strive to be their voice and advocate, bringing focus and context across the whole organisation.• I spend time researching their market and competition, drive strategic and tactical product decisions that help achieve the product-market fit.• Maintain relationships, drive engagement and ensure customer satisfaction.• Work closely with the Enterprise Sales Team to add value during the pre-sales stage.• Be an example and impression of the level of support that can be expected throughout the customer journey.• Ensure customer onboarding, training and outstanding friction items are given the highest priority.• Develop and maintain a customer success management framework (CRM, reporting processes).• Drive engagement by identifying gaps in client use case, discover the barriers and implement training and plans of action to ensure the customer is recognising maximum value.• Document customer success team processes and procedures of the client lifecycle for the business.• Identify expansion opportunities and generate leads for the sales team.• Understand customer business challenges, goals and target’s to benchmark Adobe's performance within an organisation.• Work with customers to seek publishable product quotes and case studies.

Co-ordinate, communicate and manage of:• Diary & email correspondence on behalf of VP Adobe Customer Solutions - APAC.• Create & manage meetings, communicating with both internal and external stakeholders on and off site.• Book and manage all domestic and complex international travel, including visa applications where required• Process, manage and approve all expenses• Assist the ACS leadership team managers with the co-ordination and development of enablement training events• Organise and support all ACS events which include:- Annual Consulting Kick Off Meeting 200+ delegates inc. securing appropriate location within the APAC region, building of event app & content, create registration email, managing group booking flights within the APAC region, on the ground transport, guest speakers, team building event, off site dinners and awards evening.- APAC ACS Leadership Team off sites inc securing location & conference space, accommodation, on the ground transport, team building event & off site dinners.- One off events: organising venues, tracking attendance & invites, setting up venue, & coordinating AV and other third party services required for events inc. signage• Organise, contribute and support all business & leadership meetings inc recording & following up on action items• Assist with audio visual, video and web conferencing when needed• Process all PO/invoice requests • Providing guidance and leadership within the APAC Administrative TeamPROFESSIONAL MEMBERSHIPS• Executive PA• Executive Assistant Network (EAN)• Influential Women in Events and Marketing

• Assist in the planning & delivery of sales, services & partner internal field enablement programs• Responsible for implementations of programs from planning, to turnover, execution and support• Develop detailed project plans, work breakdown structures, budget tracking documents and ensure they are maintained and adhered to throughout the life cycle of each project• Coordinate and facilitate all training efforts needed for the project• Communicate status throughout the project life cycle to all stakeholders• Manage and build external vendor relationships and help support the delivery of their workshops • and programs• Identify risks that may impact the success of the project and determine appropriate mitigating actions

GenesisCare is Australia's largest private provider of cardiology, radiation oncology and sleep treatments. Team Assistant • Assist the Chief Financial Officer, this included all travel requirements, diary coordination and organisation of daily meetings and catering • Build complex domestic and international itineraries for senior staff members • Monthly company credit card reconciliations for CFO.• Assist with preparation and delivery of monthly board reports• Assisting in event management for the administrative team with national internal and external events, this included developing invitations and booking venues & transport for the events. • Booking of couriers for internal and external deliveries • Responsible for reporting all building maintenance issues within the company property which involved reporting correctly through the building management’s TSR request system • Ordering of office stationary & kitchen supplies• Co-ordinate daily requested teleconferences for individual departments• Daily updates of company Intranet site for the Sydney Head Office• Printing and binding documents• Handle all incoming telephone conversations to directing to the appropriate staff member

• Typing of documents for meetings, public speaking events and publications• Booking travel including flights and accommodation for meetings held on project sites• Ordering of all catering for internal meetings, training events or functions• Room bookings via Microsoft Outlook • Expense claims and petty cash reconciliations• Printing of all timesheets & distribute to relevant Directors for approval• Distribute cab charge cards and reconcile on a monthly basis• Use of Cox Intranet to enter data throughout the day e.g. Who is on and off site (along with ETA), who is on annual or sick leave, etc.• Answering all external and internal calls using the Cisco Phone System including remote headset Taking messages for 120 employees on all unanswered calls using Microsoft Outlook• Use of Deltek Program System throughout the day to enter time sheets and gain information and enquiries on various projects within the company