Jane Salmon Email & Phone Number

- Greeting patients and maintaining professionalism to act as the face of the practice and primary contact for patients- Managing the day-to-day operations of a busy, 6-surgery mixed NHS/Private practice, using CS Orthotrac software and Microsoft Excel- Answering and placing phone calls, scheduling appointments, responding to clients enquiries- Triaging patients to fill same-day emergency slots, using active listening , decision making skills and a sound knowledge of dental terminology- Maintaining patient accounts and records, taking payments and preparing billing statements- Using emotional intelligence when issues arise that may result in postponing or rearranging appointments- Comply to general health and safety, information governance and CQC guidelines- Attended First Aid training to deal with medical emergencies, including CPR

Guildford, England, United Kingdom

Woking

- Leading the Menswear, Mens Accessories and Fashion Accessories departments and more recently, following excellent results and feedback from Area Manager reviews, leading the Womenswear, Lingerie and Fashion Accessories departments- Being responsible for 25 team members and training them to provide high levels of customer service, to connect with customers and assist in making purchasing decisions- Day to day management of the team, including recognising successes, constructively challenging poor performance and resolving conflicts- Making and implementing commercial decisions with regards to visual merchandising and promotional activity, taking into account the unique branding of each division of the department- Liaising with store and commercial managers to achieve sales and KPI targets - Accuracy in administrative tasks such as staff rotas and allocating daily resources to ensure adequate staffing is in place to for customers and to achieve retail standards- Communicating company strategy to concession staff who are not employed by Debenhams- Extra responsibility as Key Holder for the store, in charge of locking up and setting alarms, Fire Marshall and First Aider

Woking

- While furloughed during the first lockdown of the coronavirus crisis, organising 400+ volunteers to provide support for the local community- Fielding calls from people in need, identifying the support they require and co-ordinating a suitable volunteer to provide this support

Esher, Surrey

- People management responsibilities for a small reception team - Setting and maintaining high standards to ensure positive customer experience- Responding proactively to any customer complaints- Training and supervising new team members - Undertaking Reception staff performance reviews, coordinating and facilitating staff meetings- Managing the migration between new property management system Gingr and old system, Omotenashi, ensuring no missing data or functionality and a seamless experience for our clients

Bristol, United Kingdom

- For an independent group Quarter, owner of a number of hotels, restaurants, events spaces and creative studios in Bristol- Getting stuck in to all areas of the business, from hands-on, front of house roles, to marketing, sales, accounts, website management, procurement and HR- Marketing, including posting on social media, writing blog posts and designing brochures