Janessa Edwards Email and Phone Number

-Resolve a wide range of member inquiries/issues via phone and chat.-Support company operations by monitoring action items and responding to allcommunications in a timely manner.-Coordinate care as part of an interdisciplinary team to advocate on behalf of patients,care team, family/caregivers, payers, and community resources using care plandevelopment and adherence.-Consult with members to discuss their health goals and challenges in order to connectthem to quality programs leading towards healthier outcomes, utilizing motivationalinterviewing and health coaching techniques.-Enhance clinical outcomes for members by promoting timely access to appropriatecare, increased utilization of preventive care, and reducing emergency utilization andhospital readmissions.

-Coordinated ongoing scheduling and care needs for 300+ clients, with an emphasis onclient retention and satisfaction.-Supervised a staff of 150+ caregivers and implemented coaching skills to effectivelymitigate frequent crises and escalations.-Maintained thorough documentation and compliance with all state and companyregulations.-Exhibited meticulous attention-to-detail in navigating complex health and socialchallenges to meet client specific requests.

-Ensured daily operations were meeting the company growth goals and client supportneeds.-Interviewed, onboarded, and trained all new staff, while simultaneously supervising allcurrent staff.-Utilized problem-solving and de-escalation techniques to successfully resolveclient/caregiver conflicts.-Served as an advocate for clients and their families, in an effort to ensure the highestlevel of care was being received.

-Utilized consultative sales techniques to acquire new clientele.-Conducted in-home assessments and developed individualized care plans.-Delivered excellent customer service by building effective relationships through trust andcommunication.-Facilitated desired healthcare outcomes by identifying and locating community resourcesfor clients, and making referrals where necessary.

-Cultivated relationships with referral sources throughout the community.-Marketed services by delivering presentations to groups of healthcare professionals.-Participated in various health fairs and networking events.

-Worked as an Executive Administrative Assistant to the President of a sales based agricultural company.-In charge of building and maintaining relationships with customers through various marketing efforts.-Other responsibilities included placing orders and composing sales contracts, invoice management, data entry, and bookkeeping.

-Worked closely with the account managers in the marketing department of the dental supply company.-Took part in editing and assembling upcoming catalogs and promotional advertisements.-Other duties involved performing price checks and comparisons, making calls to customers, and sitting in on vendor meetings.