Janessa Becker Email & Phone Number

Scottsdale, AZ, US

Scottsdale, Arizona, United States

Regional Director of Operations, West Region supporting 15 communities in 8 states.

Scottsdale, Arizona, United States

The Ranch Estates At Scottsdale

-Manage 101 apartments of Independent and Assisted Living in Scottsdale, AZ -Mentor and train new Executive Director's in my region and provide effective onboarding experience.-Successfully increased occupancy from 77% to 100% and grew NOI above budget-Managed multiple communities as interim Executive Director while continuing to lead home community

Pahrump, Nevada

- Oversee all department supervisors and administrative personnel.- Manage the entire personnel function; recruitment, employment, performance, on-going evaluation, promotion and discharge of associates.- Responsibility for all financial transactions; maintain financial records, including petty cash; Participate in accounts receivable and payable.

Granite Gate- Prescott, AZ

- Promoted within company because of demonstrated leadership skills.- Created unique monthly programming for assisted living residents, using their input and feedback.- Connected with vendors, entertainers, and volunteers to create a rich, diverse program.- Assisted Executive Director with QA & shadowed ED for training purposes in HR & Operations.

Granite Gate In Prescott, AZ

-Greet existing residents and their families, as well as potential residents interesting in touring the facility. -Maintain census for Independent, Assisted Living, and Memory Care. -Assist with new move in/discharge paperwork.-Answer all incoming calls and route them through the switchboard. -Handle all paperwork, memos, and correspondence for all.

Mankato, MN

-Marketing for referral sources and vendor exhibits.-Manage office staff and maintain team atmosphere.-Main point of contact for all existing clients.-Manage new inquiries for services and do evaluations and consultations.-Maintain relations with clients and update services as needed.

- Perform as a music therapist by singing and playing guitar biweekly for residents in the memory care unit. - Visit several individuals weekly by conversing, and reading daily devotions or magazines.- Give manicures to women in the rehabilitation and long term facility weekly.

Mankato, MN

-Working under the Executive Director, learning how to do networking, budgeting, and marketing as part of the management team.

- Obtained scholarship for dedication to the company and outstanding performance.- Created a training checklist for future student managers which include step by step instructions for setting up the bars at the beginning of the day.- Trained new employees in the various positions; used as a resource for questions regarding their position.

- Consulted with customers about upcoming payments or new billing information over phone, email, and fax.- Created training manuals for future employees on the Account Data System and Customer Billing System.- Able to effectively handle complaints from customers with late payments by applying customer service skills.- Initiated and maintained contact with.