Janessa Nash Email & Phone Number

Seattle, Washington, United States

- Manages a team of Technical Leads & Top VIP Ambassadors that provide day to day support for our highest value players - Monitor and report key metrics regarding performance and productivity, as well as Player challenges across the organization and to senior leadership- Ensuring we are abiding by GDPR / CCPA compliancy practices - Supports the launch of.

Seattle, Washington, United States

* Manages stakeholders deliverables and ensures that they match and exceed branding and creative brief requests and expectations* Atlassian Product Support - Advance Jira Administrator migrating company from Server to Cloud. Creates custom unique experiences and templates across multi-teams. Confluence documenter for workflow and updates.* User.

Greater Seattle Area

Creates and revises daily infographic that translates the current technical issues into a more visually appealing presentation to allow a quick overview for Agents. Cascades throughout company for cross-departmental transparency.Personal Ambassador to top spending accounts. Training new hires on workflow and best practices. First line of contact for all.

Greater Seattle Area

Creates wide range of promotional, branding material: Brochures, banners, guidebooks, business cards, logos, stickers, posters, t-shirts, album covers & music videos. Gaining clients through social media and classic word of mouth. Digital portrait caricature artist. Executed augmented reality attributes within print material.

Surrey, BC

Product expert for Mitchell International Software implementation for a province-wide software upgrade. Guided staff & vendors through work flow & procedural changes. Troubleshooted errors as initial technical triage, aiding in ticket logging, escalating to appropriate analysts while tracking trends.

Surrey, BC

Provides first point of contact for customers who have been in a vehicle accident. Initiates and generates claims effectively leading cases through all stages of investigation, evaluation, liability resolution and vehicle repairs, successfully assigning higher risked files accordingly to the appropriate segmentation. Miscellaneous hub of all customer.

Surrey, BC

Co-produced ‘The Admin Exchange’, a monthly, province-wide newsletter of process updates & peer recognition. Preformed reception & mail room duties: Document tracking, bill payments, customer or vendor reimbursements, file retention & letter packages.

Vancouver, Canada Area

Successfully completed internship of 150 hours resulting in contract. Assist VP of Branding in execution of design concepts for MET Fine Printers and CANstruction Vancouver ranging from convention and event banners to corporate business cards. Design, prepare & code variable data templates for a wide range of marketing products, (stationary, packaging and.

Richmond, BC

Held multiple temporary assignments in various departments including claims, payments and medical fields. Detail oriented data entry with exceptional accuracy and speed to decrease backlog due to a system upgrade. Prepared confidential claimant records and reports and medical rooms for specialists.

Richmond, BC

Order fulfillment processor for best selling book promotions to vendors in Western Canada. Mindful of ever-changing priorities as product is time sensitive. Handled customer re-orders and inquiries in a pleasant, charming phone manner. Prepared daily cheque deposit, statements and invoices for Western Canada vendors.