Janessa Thomas Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Project: Chicago Transit Authority CTA Equipment upgrade
• Installing OS, applications, and settings onto newly provisioned devices.
• Applied effective problems-solving abilities to troubleshoot issues and execute repairs for computers experiencing technical issues.Worked collaboratively within a team, demonstrating effective communication with all.

• Remote interactions using Teams and Cisco Webex for training and department meetings, ensuringchats and emails were written clearly and concisely, reducing miscommunication among peers.
• Resolved Dell Wyse thin client errors remotely by troubleshooting with help desk's assistance.
• Kept files organized utilizing Onedrive.

• Maintained calmness and demonstrated empathy while receiving 80-100 emergency calls daily.
• Guided customers on installing AAA specific software on their smartphone for location tracking.
• Provided virtual troubleshooting for minor car issues, including situations such as a locked steeringwheel.

• Navigated through multiple applications while interacting with customers during each transaction.
• Peer interactions and meetings were conducted remotely utilizing Teams and Skype.
• Utilized Citrix Workspace and Citrix Virtual Desktop for all remote work on my personal computer.

Maywood, Illinois, United States

• Exhibited strong critical thinking and problem-solving skills when addressing non-compliant documentsidentified by the auditor, ensuring expedited resolution of the error.
• Communicated with management emphasizing computer security measures, such as lockingcomputers when away and avoiding the use of sticky notes for usernames and passwords.
• Utilized OneNote to efficiently coordinate and manage training notes and other daily reports.
• Applied empathy, effective communication, and strong interpersonal skills to manage complaints, resulting in a weekly 20% decrease in donor trends according to KPI reports.

Wilton Manors, Florida, United States

• Led monthly meetings with over 100 employees and provided coaching to foster relationships andguide employees towards promotional opportunities.
• Utilized Outlook and Excel by employing calendar alerts for employee performance, equipmentmaintenance reports, creating Excel macros, and prompt responding to all emails.
• Collaborated with management ensuring documents and equipment complied with laws,regulations,and company standards for audits.