Janessa Zane Email & Phone Number

Oklahoma City, Oklahoma Area

Process patient referrals in a timely manner, alerting necessary departments. Verify insurance coverage for incoming patients. Obtain insurance authorization for services. Calculate and communicate the patient’s financial responsibility. Communicate frequently with hospital liaisons and patients about referral status and requirements.

Assisted patients in filling out check-in and payment paperwork. Educated patients on plans for treatment and payments. Used EHR software to schedule appointments. Took copayments and compiled daily financial records. Balanced deposits and credit card payments each day. Assisted customers promptly and politely, in person and via telephone. Coordinated special projects and managed schedules. Managed 10-13 Patient Service Representatives & Operators to ensure optimal productivity. Developed standard operating procedures for all administrative employees. Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews and administered salaries for the staff. Maintained a clean, healthy and safe environment. Escorted patients to examination rooms. Removed sutures, changed dressings, and set up injections under sterile conditions. Answered and returned patient calls averaging 25-40 calls per day. Insurance authorizations and scheduling for injections, procedures, MRI's and other diagnostic and laboratory testing. Worked closely with physician and physician assistant to coordinate patient care

Teller duties that include assisting clients in day to day banking activities such as deposits and cashing checks, issuing Official Checks and Money Orders, Foreign Currency and account maintenance. Personal Banker role that includes selling new accounts, loans and other bank services. Branch coach who assisted management in hands on training and development of new tellers and bankers. Several extensive training courses in team leadership and sales.