Janet Bartlett Email & Phone Number

Katy, TX, US

Houston, Texas

Houston, Texas Area

• Provide helpdesk support to end-users of proprietary project management software via phone, email, chat, video conference, or in person
• Assign and resolve tickets using SCSM and then IBM ICD ticketing systems.
• Assist with ongoing maintenance of the PACESETTER how-to guides.
• Perform smoke and quality assurance testing to ensure seamless launch of software updates.

Houston, Texas Area

• Prepare weekly reports using Oracle BI Reports
• Responsible for all invoicing of client for over 60 projects
• Keep updated spreadsheet on all current POET Codes and project status
• Provide invoicing templates on all invoices for the Accounting Department
• Update the Aging Report on a weekly basis
• Provide Internal Dashboards to managers of smaller projects

Houston, Texas

• Responsible for bi-monthly labor reports and monthly invoices to the client.
• Handled client requests for new personnel as well as destaffing requirements.
• Recruited, interviewed and hired new employees for the client site.
• Coordinated with Human Resources all new hire paperwork (drug & alcohol test, safety training and offer letters).

• Updated and distributed bi-monthly engineering man-hour reports and cost reports from Oracle using the BI Reports.
• Prepared and tracked all Change Orders on several projects in different stages of design.
• Checked invoices sent to clients for accuracy and timeliness. As well as handle all inquires the client may have about the invoices.
• Prepared weekly Man Hour reports helping PM keep track of all labor charged to the project and make sure charges were in proper… Show more
• Prepared weekly Man Hour reports helping PM keep track of all labor charged to the project and make sure charges were in proper phases.
• Was responsible for all Mobilization and Demobilization forms for a project with over 250 engineers, designers, and admin. Show less

• Responsible for approximately 3 million in invoicing monthly for several different clients.
• Run labor & non-labor exception reports monthly to ensure accuracy of billing, check with Human Resources about any rates changes or new classifications.
• Check new jobs to see if they are set up correctly per contract and schedule of rates. Coordinate with Project Manager’s as well.
• Interface frequently with clients as well as Mustangers to resolve any issue with invoices.
• Input… Show more
• Input software, phone, and any other misc charges monthly into the Oracle System.

Houston, Texas

• Processed all incoming resumes from website, internet, and mail.
• Updated Mustang website with current open positions.
• Uploaded to Mustang’s database (Smart Search) all resumes.
• Handled all correspondences/letters and emails to the candidates.
• Organized on-campus recruiting and presentation at Texas A&M.
• Attended job fairs with Department Managers to assist in screening candidates.