Nothing delights me more than tailor-making bespoke luxury holidays.One of the companies top performersConfident in bespoke luxury packages to most areas of the worldMaldives, Seychelles, Middle East, Sri Lanka, Hawaii and South Pacific expert but also sell Asia, Africa, US, Caribbean Excellent conversion and margin Superb team player happy to share experience and knowledge

Selling cruises on a daily basisHigh performer in all product areasEx- UK, Fly -cruise, River, Luxury and specialist in tailormadeConstantly achieving targets: profit, conversion and marginRole model for team members and good team playerExcellent attention to detail and work ethicWINNER SALES PERSON OF THE YEAR IGLU CRUISE 2019

• Managing day to day bedroom rates• Identify opportunities to increase revenue • Completing weekly projections and forecasts• Managing online marketing both own website plus external sites (Booking.com, LateRooms, Expedia etc)• Managing e-shots and adverts for current marketing campaigns • Motivating and driving a team of 5 to increase bedrooms, wedding, event and conference bookingsSHORTLIST - DOWNTOWN IN BUSINESS LANCASHIRE - WOMEN OF THE YEAR - HOSPITALITY

• Implement marketing strategy to grow revenue for bedrooms, conference and F&B products for busy City Centre Hotel • Building and maintaining relationship with clients, both internal and external • Owning RFP process and working with IHG corporate teams to obtain best possible results• Planning, organising and delivering short and long term projects• Delivering excellent results within a fierce and competitive marketWINNER ACHIEVER OF THE YEAR - CENTREISLAND AWARDS 2015Winner ACHIEVER OF THE YEAR 2015 - Holiday Inn PrestonWinner BEST NEWCOMER @ Holiday Inn Preston 2014 awards Proud to be part of Sales & Revenue Team - Winners of BEST TEAM @ Holiday Inn Preston 2014 and 2015

• Motivated, developed and coached 2 product executives• Planned strategy to ensure timely delivery of all marketing activity • Ensured marketing activity delivered quality leads to sales staff• Project managed new website launch• Complied weekly reports • Built relationships with internal and external clients

• Updated and published prices & offers on 3 websites; Cruise118.com, Cheapcruise.com and Sixstarcruises.co.uk.• Provided all cruise & stay dynamically priced product for the above websites using separate components ( i.e. flights/transfers/hotels and tours)• Sourced product for direct mail, e-shots and newspaper adverts• Liaised with both internal and external suppliers on a daily basis

This was a secondment in which I Project Managed the role out of Tour Operation business to all concierge• Produced training manual• Conducted multiple training sessions• Coordinated external supplier training• Supported call centre staff by floor working/coaching for 1st month of projectWinner of Company Value Award 2011 for delivering project with Pride, Passion & Velocity

• Dynamically packaged cruises with flights, hotels, ground arrangement and ancillary services• Communicated with internal and external suppliers on the phone or via email • Maintained accurate records whilst keeping to strict timescales• Issued invoices and all relevant documentation

• Selling luxury holidays• Communicated on the phone via email or face to face• Hit targets• Grew my business from repeat and referrals• Booked flights on Amadeus and Galileo, hotels,ground arrangement and ancillary services using 3rd party websitesBest Newcomer 2006

• Selling holidays cruises and flights• Worked towards targets for revenue, conversion and quality assurance• Dealt with customers and suppliers over the phone• Used viewdata, in-house software, Internet and email• Ensured bookings were completed correct and error free• Provided excellent customer service• Processed paymentsI was also seconded to Belfast for 3 months to open a new Expedia Call CentreAward winner 2014 - Best homeworker (measured on Profit, Conversion, Accuracy and Delivery)

• Managed a team of 10• Running the unit in absence of General Manager• Drove business and achieved target for revenue conversion and ancillary sales• Ensured myself and my team provided excellent customer service• Conducted weekly 1 to 1’s with team members• Interviewed and recruited new staff members• Dealt with any personnel or disciplinary issues• Delivered daily unit briefings• Analysed and reported on figures• Duty management cover to include open and closing unit and foreign exchange checks• Completed daily banking

I worked at Lunn Poly now TUI from leaving school for 11 years. In that time I was promoted from trainee to sales consultant to assistant manager to finally the last 4 years as shop manager. In my last role my responsibilities were• Managed teams of up to 8 people• Drove business to hit targets• Interacted with customers and suppliers both face to face and by telephone• Conducted daily briefings, weekly development and training sessions• Using the windows as a marketing tool• Completed daily banking• Brochure stock control• Recruitment coordinator for Northwest• NVQ assessor• Trainee tutor