Janet Bott Email & Phone Number

Greater Brisbane Area

Greater Brisbane Area

Brisbane, Queensland, Australia

Lime Mexican Tapas Bar & Restaurant

• Showcased my expertise by streamlining processes for meal ordering and delivery. Developed a 'spiel' for new staff to assist with ordering and understand restaurant strategy.Key Responsibilities:
• Provided exceptional customer service, increasing sales and elevating customer experience encouraging repeat business while managing enquiries and resolving complaints as required.
• Supervised, trained and mentored new team members building a strong team culture, developed product knowledge, including confident usage of Redcat for order taking.
• Provided guidance to clientele during food ordering for the best food selection and upsell where appropriate to provide the ultimate experience.
• Accountable for 15 tables during peak periods while simultaneously developing and maintaining good rapport and service to other tables.
• Performed general cash handling, utilised EFTPOS for table payments, and POS transactions.

New South Wales, Australia

• I was accountable for coordinating social media services for two companies, including content campaigns and plans. I produced online graphics, reports and social media templates using Canva for clients’ use.Key.
• Managed business accounting, generated invoicing for completed work, data entry, client record management, and responding to enquires to secure ongoing contracts.
• Coordinated, managed and prioritised projects to execute, ensuring positive Return of Investment (ROI) and creating loyal customers.
• Developed reports and university work for clients utilising Microsoft Word and Excel.

• Key Responsibilities:
• Provided exceptional customer service, increasing sales and elevating customer experience encouraging repeat business while managing enquiries and resolving complaints as required.
• Performed general cash handling, utilised EFTPOS for table payments, and POS transactions.

• Pivotal in the creation of system workflow charts and procedures, streamlined processes for arranging sales, ordering and tracking stock deliveries utilising and implementing the functions available in WFM and.
• Collaborated with Roasteries, the general public and Cafes regarding repair and service of coffee equipment, booking Service Technicians as per client requirements.
• Managed customer relations and time expectations for technicians on site.
• Facilitated coffee equipment installation into new coffee premises adhering to deadlines and as directed by builders and site owners.

Higher National Diploma, Community Health Services/Liaison/Counseling

Interior Design Course

Interior Design Course

Soa In Web Skills For Creating & Maintaining