Cheese Monger
CurrentKnowing the origins, ingredients and characteristics of 300+ cheeses to assist customers in selecting specific cheeses for recipes, to match with wines/beers and to conduct daily sampling programs resulting in this "Murray's Cheese" department becoming 1st in our division for 6+ months and #10 in over 300 national locations in the last two months. Sold approximately $350,000 worth of cheese in 2017, representing 30 percent of all revenues for that year in this location. Continuing to maintain and exceed monthly quotas. Excel in customer service, realizing the following customer comments through surveys: “I was helped in Murray’s cheese department by Janet. I found her to be polite, friendly and knowledgeable about the products she was promoting. Very impressed by the customer service I received and commend Krogers/Murrays for hiring such an enthusiastic employee.” “Love that you have the cheese tasting with Janet Bowden. She is knowledgeable and friendly. Love her and the cheese products she promotes and recommends. Both my son and I are very disappointed when we enter the store and don’t see Janet there. “The one person who interfaces with the customer the most is Janet, in the cheese department. She introduces shoppers to various cheeses, along with complementary items like honey, preserves and crackers, upon entry to the store. She is knowledgeable and can compare and recommend cheeses for specific purposes – not just hand out samples. I have been very satisfied with her suggestions and continue to purchase them time after time – she shares interesting “cheese” stories and histories associated with various products. The Kroger/Murrays selections compare well with other high-end specialty stores in our area. Her knowledge, combined with delightful personality, is truly a feather in Kroger’s cap!”