Janet Roach Cmi 7 Email & Phone Number

I am a customer experience specialist with extensive experience in both private and public sectors, including multi-channel contact centres and direct customer service delivery.As an ambitious and enthusiastic leader, I focus on digital transformation to offer a variety of touchpoints, ensuring services are contemporary, accessible and sustainable. My goal is to make every interaction a positive experience that delights the customer.I have a proven track record of delivering projects from concept to completion managing risk, resources, stakeholders, contracts, and business continuity planning.With strong leadership and interpersonal skills, I am passionate about learning and continuous improvement. My purpose is to create opportunities for growth and personal development through a coaching culture that prioritises wellbeing, collaboration, support, trust and respect.