Janet Caesar Email & Phone Number

High Wycombe, Gb

Amersham, England, United Kingdom

Kingsmead, England, United Kingdom

High Wycombe, England, United Kingdom

2018 - Process all hire requests ensuring compliance documents have been receivedLiaise with hire companies to source vehiclesRaise PO’s and matching invoicing on internal systemsComplete the Goods Receive ReportUpdating Fleetwave with all aspects to FleetComplete any other administration duties as required within the Fleet Department

2002 - Present Biffa Waste Services - Customer Service / Account ExecutiveWhilst working at Biffa I have completed a variety of roles within the Customer Service Department. From 2002 to 2010 I worked within the Corporate Accounts Team, my role included aiding nationwide accounts with customers such as Sainsbury’s, Mitchells and Butlers, Grant & Stone and Travelodge. I have also worked within the SME and Major accounts Customer Service department which takes an average of 2000 inbound… Show more 2002 - Present Biffa Waste Services - Customer Service / Account ExecutiveWhilst working at Biffa I have completed a variety of roles within the Customer Service Department. From 2002 to 2010 I worked within the Corporate Accounts Team, my role included aiding nationwide accounts with customers such as Sainsbury’s, Mitchells and Butlers, Grant & Stone and Travelodge. I have also worked within the SME and Major accounts Customer Service department which takes an average of 2000 inbound calls per and 500 emails per day.Main Duties- Completing inbound calls and emails and exceeding the number of targeted tasks each day.- Achieving consistently high monthly quality audits that measure calls, emails and cases made on CRM (Netsuite).- Working out and inputting invoice queries to get customer credits applied where due and taking payments from customers via Sage Pay.- Managing my own workload; such as emails, customer call backs and admin.- Currently working as part of the back office team, calling customers back after their initial call, responding to internal and external emails and taking on escalations Show less

Marlow, Buckinghamshire

2001 - 2002 Healthcare Data Ltd – Data Integrity Researcher- Maintaining and updating a database of over 280,000 HealthCare Professionals in an accurate and timely manner.- Researching and developing specialist areas within the database at clients' requests.- Communicating by telephone and letter to Health Authorities, General Practices and Hospital Departments to verify information on personnel and clinics.- Receiving, verifying and inputting call data from Pharmaceutical-… Show more 2001 - 2002 Healthcare Data Ltd – Data Integrity Researcher- Maintaining and updating a database of over 280,000 HealthCare Professionals in an accurate and timely manner.- Researching and developing specialist areas within the database at clients' requests.- Communicating by telephone and letter to Health Authorities, General Practices and Hospital Departments to verify information on personnel and clinics.- Receiving, verifying and inputting call data from Pharmaceutical- Companies in response to their Representative Calling Systems, either by paperwork or electronically Show less

High Wycombe, Buckinghamshire

1994 - 2001 Barclays Bank Plc – Customer Services Advisor- Learning specific keyboard skills to operate the different customer systems- Achieving and conquering agreed targets and Sales- Opening, maintaining and Closing Accounts- Change of address and paying bills also returning unpaid cheques- Transferring monies between accounts and third parties

High Wycombe, Buckinghmashire

1996 - 1998 Maritz Ltd – Data Capture Clerk- Taking mystery shopping results over the telephone- General office duties, i.e. computer work dealing with emails, managing workload

High Wycombe, Buckinghamshire

1986 - 1994 Transaction Intl – Export and Import Clerical Assistant- Assisting with export/import of goods to and from the United Kingdom - Preparing invoices and purchase orders for input onto computer- Setting up Sage Accountant and upgrading the system- Backing up data at end of working day

4 O'Levels

Education record

Education record