Janet Cimorelli Email & Phone Number

Suffern, Ny

Provide contracting services that include (but not limited to) project management, functional analyst, application support, system integration, master data management and reporting. o Large scale system integration / migration projects. o Ability to manage multiple projects/tasks simultaneously and deliver in scope and on-budget. Proactively communicate with stakeholders when changes might add value or when deliverables may miss target goals.o Plan, execute and track all aspects of project management (project plans, risks & issues, scope, resources, status reports, budgets) throughout project life-cycle. o Manage user acceptance testing, develop consolidated user test plans, executing test plans and obtain appropriate sign off from user managers.o Profile data to develop effective reports that include dashboards and drill downs for performance analysis.

Alpharetta, Ga

Provide contracting services fulfilling multiple project requests for a large Media cable television provider. • Coordinate the implementation of the company’s road-map and project plan. Track project progress using Microsoft project plan. • Support various applications – Contact Manager, Agent Dashboard, Sales Tracker, Troubleshooter, Outages, Ticketing, BI Reporting. o Act as a liaison between IT teams and businesso Develop detailed requirements documents. Work with IT to determine hours of effort for work order approval. o Design future state by constructing workflow charts and diagrams using Balsamiq mock-ups and Visio.o Create testing scenarios and support UAT testing and issues.• Notable Projects: o Award-winning artificial intelligence learning machine where customers interact with a virtual assistant via SMS text. Worked with the business & IT on the intent tree for virtual recognition of customers request. o Major upgrade to care agents’ dashboards user interface. o Reduce unplanned revenue loss by implementing a credit request process with business validation rules to prevent unnecessary credit adjustments. o New ticket types for structured processes, i.e., 90-day money back guarantee, serviceability issue, drop bury, home controller and credit adjustments. o Created a business intelligence framework for ad-hoc reporting capability.

800 Sylvan Ave. Englewood Cliffs, Nj 07632

Information & Analytics Manager supporting Customer Development by systematically transforming big data into logical meanings for data evaluation. • Manage the retailer point of sale expansion program. Work with 3rd party vendors to bring retailer data into enterprise warehouse for analytical reporting. Data insights are expected to increase sales for these retailers by .25-1%. • Developed the business case that secured funding of 2.6M euros to support 2016 project deliveries. • Leading a pilot project using Informatica data management software to enrich external data through data profiling and business logic. • Lead analyst to integrate external data with internal data for reporting. • Functional lead in support of developing a user interface for data exception management. • Developed the business case to support funding of 650k euros for additional capacity to improve report performance and increase user adoption. • Led the effort to migrate European, Asian and Latin American users from 3rd party application to Unilever Tableau. Net savings are 800k euros. • Effectively manage project budget by fully utilizing resources, in-sourcing resources and managing scope creep.

800 Sylvan Ave. Englewood Cliffs, Nj 07432

800 Sylvan Avenue, Englewood Cliffs, Nj 07632

Mahwah, Nj 07430