Janet Conlon Email & Phone Number

Park Ridge, Illinois, United States

Communicated with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completed check-in/out functions in Epic as directed. Confirmed and updated patient identification and demographic/insurance information in Epic. Obtained patient consents/authorizations. Collected co-payments, past due balances and point of service payments. Scheduled appointments as necessary using Epic. Posted payments, processed billing information and performed end of day cash drawer closing. Kept waiting area clean and comfortable.

Chicago, Il

Led and managed the process for accounts implementing Concur and on AmTrav’s own A2B platform. Provided support and training on current functionality and future enhancements. Offered customer consultation, product presentation, coordinate project plans and manage customer expectations. Oversaw customer retention, service, product expansion, account implementation and customer support. Negotiated with airline, hotel and car rental suppliers on client’s behalf and assisted with vendor management.•Understood client growth opportunities and technology products, ensuring clients had working knowledge of all AmTrav’s capabilities, allowing each account to have full access/functionality. •Created implementation plan, including workbook and timeline, guaranteeing all information was captured to enable a smooth rollout and high online adoption rate. •Developed support documents for SAP Concur, assisting with rollouts and questions. •Awarded MVP on the Customer Success Team 2018 for being a team player and sharing new documents and processes. •Achieved 100% on-time completion of implementations by utilizing time management skills and being detailed-oriented.

Palatine, Il

Performed all the functions of account implementation utilizing Concur, NuTravel or GetThere. Conducted customer consultations, product presentations, coordinated project plans, and managed customer expectations. Provided support and training on current functionality and future enhancements.•Assisted with improving implementation workflow, attaining 100% on-time completion of implementations.•Qualified for annual Global Gathering in Las Vegas to reward high achievers.

Provided consultative support for internal teams managing Concur, NuTravel, GetThere and company portal and profile system. Managed support requests via automated tracking system. •Identified trends in support requests and assessed opportunities to provide better system processes and training.•Helped improve turnaround time on support tickets from 72-hours to 24-hours by being a go-getter and tracking down the answers.

Provided first tier support for Concur, NuTravel and GetThere, including assistance with service features, customer policies and procedures, and navigational support. Handled all travel changes and customer issues to satisfactory resolution. Assisted with leading team of 10.•Trained new hires to the team, providing successful onboarding, and sharing best practices.

Booked full faceted travel reservations for business and VIP travelers. Assisted 8 co-workers with questions, problems, and Sabre formats. Ensured compliance with client’s corporate travel policies and company procedures for documentation, ticketing, voids, and refunds. Accountable for quality control, ticketing, and handling of debit memos. •Assisted IT at headquarters, troubleshooting technical problems in the branch office.•Inducted into the President’s Circle for outstanding performance honoring top travel consultants.

Park Ridge, Illinois, United States

Volunteer

Deerfield, Il

Coordinated travel arrangements (domestic and international) for corporate clients (including: air, car rental and hotel).Utilized meeting discounts.Account coordinator for conventions.Building bars and profiles.Assisted in training new employees.

Coordinated travel arrangements for corporate accounts and for leisure clients.Completed weekly sales report.Filed and ordered supplies.

Education record

Clinical Massage Therapy

Activities and Societies: Chicago Marathon 2010

Assosiate Of Applied Science, Business Management