Provide a high-level perspective and deep expertise on all facets of the business while providing a clear vision of company goals. Direct the business operations for the company encompassing a total of eleven locations and supporting 22 providers. Actively engaged in the supervision of coding, billing, collections, payment posting, credentialing, and contracting. Train and develop employees enabling them to perform as synergistic teams. Responsible for evaluating processes and increasing efficiency to maximize revenue. Additional Responsibilities / Achievements• Built a high level of employee engagement through ensuring proper onboarding and developmental training were a priority. Routinely provided opportunities for employees to develop new skills.• Established policies and procedures for business office operations encompassing all department functions.• Delivered fair and consistent performance feedback to employees empowering them to advance their careers. • Facilitated conflict resolution to ease problems between staff; ensured all staff were heard and problems addressed.

Provided a high-level perspective and vast expertise to instruct students in (Current Procedural Terminology) CPT medical coding. Routinely navigated through diverse teaching styles to ensure individual students are competent in all facets of medical coding. Collaborated with teachers and university staff to ensure individual student needs were addressed. Created an inclusive environment for a culturally diverse group of students.

Optimized clinic workflows through managing physician and patient schedules. Facilitated daily administrative functions including customer service, answering phones, and responding to insurance inquiries. Trained in HIPAA regulations, always ensured the confidentiality of sensitive information. Utilized basic bookkeeping procedures in maintaining accurate and thorough records. • Responsible for accurately transcribing medical dictation for all the physicians serving the clinic.• Reviewed for quality the transcribed reports of other transcriptionists and designed a training manual for new hires.• Worked with autonomy, maintaining detailed records, files, and other correspondence. Managed the workflow through dispersing tasks to other transcriptionists. • Adept at building relationships and cross functional collaboration with multiple departments simultaneously.