Janet Deckman Email & Phone Number

St. Louis County, Missouri, United States

Lake St Louis, Missouri, United States

• Senior Payroll Expert- Go To person for all payroll related issues.Adept in all aspects of payroll processing from employee setup through federal tax reporting and financials applying critical thinking skills to resolve issues quickly and accurately.• Subject matter expert for the purchase order process. Reviewed customer enhancement requests and recommended improvements to the software to increase functionality and user productivity.Interpreted requirements documentation in regards to functionality and tested potential defects.• Primary technical support and product owner for a new web-based application. Authored and performed internal training including assessments to test knowledge and concentrate on areas of improvement to provide a better customer experience.Created CRM templates to assist support members with steps to better resolve customer issues increasing first contact resolution by 50%.• Mentored and trained new support employees.• Campaigned to create a collaborative approach to customer issues that crossed departments through communication and education using a team approach.• Participated in a documentation project to create content and standardize how-to documentation to be used by support and customers as their primary training tool reducing support volume by 25%.

Lake St Louis, Missouri, United States

• Assisted customers in all aspects of custom business/accounting software application.Record all communications in CRM software including ACD phone calls, support emails, CRM customer requests, and direct contacts for follow-up to resolution.Top 3 for the number of calls taken and answered each year.• Worked with customers to resolve general ledger out of balance issues in relation to subsidiary modules using SQL/queries and spreadsheets to review transactions and create correcting entries.• Researched and tested difficult application issues and worked directly with software engineers and programmers to determine defect and develop steps to resolve.• Produced and presented customer training at the national conference, in house, onsite, or via web-based tools to increase software knowledge and improve work-flow efficiency.• Chosen as representative for Team Collaboration meetings held across locations to present suggestions and concerns to team leads and management on behalf of support members.

St Louis, Missouri, United States

• Maintained accurate and complete physical inventory for production and retail environments.• Initiated process improvement to increase accuracy and real-time reporting reducing inventory loss by 75%.• Created relationships with suppliers, vendors, and freight handlers and negotiated prices and terms utilizing all available discounts.• Collaborated with sales and marketing to assure product availability and researched alternative vendors and manufacturers to meet production deadlines and customer expectations. For 5 years we attained 100% goal for our holiday sales promotion production.• Track inventory flows and develop forecasts to assure material availability at peak times. • Budget and monitor material costs in regards to final pricing improving estimates by 65%.• Managed a staff of five personnel overseeing all aspects of shipping and receiving.