Call Center for a contracted company making renewal calls for memberships. Job requires phone management, knowledge of products and services, sales techniques and data entry using Connect Suite, Access and Outlook

CFM Logistics was contractually hired by Post Foods. Post Foods broke contract early. Handled all tracking under CFM/Post and data entry for accessorial fees and billing information. Communicated with many various freight carriers and Post coordinators. Kept all Account Coordinators informed of issues that arose for pick up from DCs and deliveries to consignees. Job required multi-tasking, multi-screens, strong communication skills and administrative functions.

Glideaway is a family owned company that has been manufacturing and distributing bedding products for over 50 years. I worked in the Shipping Department for over the 12 years.My responsibilities included routing freight for Truckloads, Head loads, Less than Truckloads and Intermodal transportation for a multi warehouse operation. Calculated, managed, tracked and expedited shipments from shipping, intransit, to delivery. Coordinated multi-stop trucks using PC Miler and scheduled appointments. Processed international containers and worked with custom documentation. Audited freight bills and communicated with carriers regarding adjustments and discrepancies. Investigated, identified and rectified shortages, damages, returns and claims. Trained and supervised personnel on shipping procedures and created reference manuals. Interfaced later with a 3PL company for shipping out all outbound TL and LTL shipments. Calculated footage for optimal cost efficiency. Created bill of ladings, packing slips, entered data; pro#s, rates and processed orders. Communicated to multi customers using various websites. Maintaining up-to-date records on maintenance of forklifts for cost analysis. Continually exploring options for streamlining, organizing and finding savings. Job required prioritizing, multi-tasking and efficiency.

Processed all orders to CompletionUsed TPS System to create and invoice orders.Used BrioWeb System for weekly and monthly analysis sales reports.Produced and adjusted month-end inventory along with printed reported using Appworks.Other general administrative and clerical duties.

Coordination of all inventory accuracy activities aimed at continual improvement relative to distribution variance reports for a $40 million industrial plant operation. Analyzed, adjusted inventory accordingly.Investigated, identified and rectified all discrepancies to reduce overhead inventory by $150K.Processed 20-30 returns on a daily basis, investigated proper procedures, generated action,Tracked orders to final destination.Identified hazardous material and provided proper labeling.Completed 8-part processing tickets, order-filling forms and processed billing and receipt functions.