Janet Gowan Email & Phone Number

Lakewood, Oh, Us

In my role as SVP, Director Operational Automation & Process Improvement at Primis Bank, I will provide strategic leadership in driving end-to-end operational process improvements. By bringing together technology, operational tasks, and business requirements, I will lead initiatives that resulted in greater efficiency and profitability for the bank.

Cleveland, Ohio, United States

Executed programs supporting Commercial Bank's strategic initiatives. Strengthened the Intern and Rotational Analyst programs.• Built relationships among top sales representatives creating a process to grow deposits with a goal of $500MM; elevated opportunities for sales representatives to engage with Capital Markets. • Advanced the Intern and Rotational Analyst programs with a focus on diversity (50%+) approved by the executive leadership team; spearheaded discussions minimizing dollar spend saving $200k per year.• Created a change management playbook for large system transition.

Cleveland, Ohio, United States

Managed the execution of strategic initiatives focused on simplifying processes and enhancing the experience for employees and in turn, clients. • Collaborated on implementing technologies and refining more than 150 business processes mitigating millions in fraud and improving the Net Promoter Score to 70+.• Worked across enterprise lines of business identifying opportunities to expand fraud knowledge and enhance communication to employees and clients.• Created a change management process leveraging key partners and champions advocating communication, training and readiness ensuring successful implementations.

Cleveland, Ohio, United States

Served as the Chief Administrative Officer for Key Technology, Operations and Services (KTOS) supporting the CIO's routines driving KTOS' strategic priorities. Responsible for CIO internal and external communications.• Developed monthly KPI review across KTOS focused on strategic priorities and accelerators. • Oversaw DE&I and employee engagement activities and furthered the Intern & Rotational Analyst programs. Additional career focused programs saw growth of 50+%.• Consulted as a strategic partner with the Greater Cleveland Partnership Workforce IT Cohort providing training and entry level technology opportunities with a focus on marginalized individuals in Northeast Ohio.

Cleveland/Akron, Ohio Area

Drove enhancements leading Information Technology Infrastructure Library (ITIL) teams across Asset, Change, Incident, Knowledge, Problem, Service Level and Reporting.• Mitigated risk of environment degradation ensuring minimal impact to clients and employees asserting accountability and ownership for system reliability leveraging availability metrics. • Created a production readiness process forecasting the success of a critical technology release; early life failures were held to less than 1%. • Researched and executed a proof of concept and implemented a beta solution leveraging analytics to predict potential incident volatility and risk of environmental change.• Reinforced a DevOps and continuous development mindset accelerating delivery of capabilities including the organization of Key’s annual Hackathon and the automation of the Service Level process minimizing cycle time from three plus weeks to one.

Directed the digital conversion of 400k+ retail clients from First Niagara Financial Group. Led a team of Business Analysts to define requirements for new online banking platform.• Assembled teams across various capabilities creating road maps, identifying issues with quick resolve participating in three mock and one final conversion over twelve months.• Advised and collaborated with digital technology teams and the line of business implementing the digital transformation of Key’s $45MM online banking platform three months prior to original release date.

Partnered with executive leadership to develop an iterative multi-year technology road map strategy with the goal to increase revenue opportunities while decreasing the sales cycle leveraging a holistic platform.