Janet Griffith Email & Phone Number

Louisville, Ky, Us

Tampa, Fl, Us

New York, Ny, Us

Oklahoma City, Oklahoma, Us

Online Training• Created and implemented the online training program for the Service Center.• Created interactive online trainings with quizzes and learning games using Adobe Captivate 5.5. • Conducted Needs Assessments to prioritize online training development.Content Management System (CMS) Administrator• Created a Learning Management System (LMS) work-around within the CMS.• Created a searchable application within the CMS to store and track all Service Center communications.• Created an automated Intake system within the CMS. • Regularly performed CMS software updates.• Created and maintained CMS security access.• Created MySQL and SQL reporting for management.• Created surveys in the CMS along with analytical reporting results. • Researched and analyzed all new CMS functionality and trained eLearning team on usage and best practices.• Created a Documentation Inventory identifying documentation gaps. • Developed and implemented the documentation standards and templates for the CMS.Project Manager for the Content Management System (CMS) Rewrite Project• Led 10 project team members to complete the project on time, budget, and scope by applying PMI methodologies.• Managed the complete System Development Life Cycle (SDLC) from requirement gathering, application design, data migration, to testing and implementation.• Conducted focus groups throughout the SDLC to ensure user needs were met.• Created the end-user training documentation and technical documentation for the CMS.• Created and conducted the end-user training and technical training.

Oklahoma City, Oklahoma, Us

• Business Analyst and QA Test Manager for one of Heartland’s largest software projects.• Managed resources of three off-site Developers, two on-site Developers, and three Testers.• Wrote project plans, work breakdown structures, process maps, functional requirements, use cases, test plans, test cases, and user documentation. • Reported and discussed weekly project status to executive management.

IT Project Management Office (PMO)• Gathered process requirements for high impact projects across IT Enterprise teams. Projects included, SDLC re-write, IT Code Review, Project Risk Assessment Tool, SharePoint site, PMO Auditing process, and the Small Applications Development process.• Created and maintained project charters, vision and scope proposals, work breakdown structures, project timelines, communication plans, meeting agendas and minutes, process maps, functional procedures, and Lessons Learned documentation.• Taught the following classroom courses to Process Management staff: • Gathering and Writing Requirements • Writing Use Cases • Process MappingNational Education and Policy Development (NEPD)• Technology Business Analyst for quarterly software enhancements to the Content Management System. Managed the system releases from the beginning to end of the SDLC.• Created and maintained project plans, work breakdown structures, vision and scope proposals, functional requirements, use cases, test cases, user documentation, training curriculum, communications, process maps, and Lessons Learned documentation.• Created and conducted all training and documentation for the Content Management System.• Facilitated functional requirement reviews, approval, and sign-off sessions.• Actively participated in technical requirements and design sessions with the Developers.• Initiated and implemented test case review sessions. These sessions resulted in no enhancements being removed from the releases and no break in service to our end users in post-Production.• Acted as coach, mentor, and advisor to less experienced project team members.• Facilitated user groups on a monthly basis. Actively engaging users resulted in application and process buy-in.• Served as functional Subject Matter Expert (SME) working closely with business partners to provide consultation and guidance relative to application issues.

Columbia, Missouri, Us

Taught the following courses in both classroom and online settings:• Visual Basic.Net Programming• Visual Basic 6.0 Programming• Introduction to Computing (Microsoft Office Suite)

Columbia, Missouri, Us

• Setup and maintained end user applications in the Datatel enterprise system for all college administration offices.• Developed, documented, and trained the college's official Diploma Printing software application delivered to the Transcript Office and the IT Service Desk.• Developed curriculum and provided training and technical support for Microsoft Word, Excel, PowerPoint, Access, Eudora, Outlook, Netscape, Internet Explorer, and the Datatel enterprise system delivered to all college administration offices.

Columbia, Mo, Us

• Provided hardware and software installation and support to the 114 remote Extension County Offices throughout Missouri.• Developed and implemented training curriculum for Microsoft and Lotus applications.

Columbia, Missouri, Us

• Supervised staff of seven transcript evaluators and one administrative assistant.• Advised students toward degree completion.• Converted college transcripts and military records into college credit.

Masters Of Science, Applied Information Technology

Bachelor Of Science (B.S.), Computer Information Systems

Bachelor Of Science, Business Administration

Bachelor Of Science, Secondary Math Education