• Office Manager for 2007 thru 2019 tax seasons• Managed office procedures as well as prepared taxes• Supervised thirteen office staff associates• Prepared Daily Bookkeeping of Office Revenues• Assist Audit Services with Clients as needed for IRS

• Hired, trained, supervised and developed staff for Call Center• Managed performance according to Lifefone performance management guidelines• Served as Shift-back-up when there is a gap in coverage that cannot otherwise be filled• Handled and resolved escalated customer service issues when they arise that cannot be • Handled by the senior supervisor for Lifefone and MSS clients• Worked closely with other departments as necessary to ensure accurate follow through required in other area resulting in a smooth and timely customer experience.• Monitored inbound and outbound calls to and from the alarm center for quality assurance, in the Quantity agreed upon with senior management; included both the call and appropriate follow-up• Communicated dispatched calls with various police and fire departments.

• Answered phones for six attorneys, take & distribute messages• Work in Microsoft Office, Windows 98, with client files,• Typed correspondence, filing, faxing, & coping documents• Daily contact with clients over the telephone and in person Performed basic Bookkeeping duties Time slips entry & QuickBooks entry)• Greeted clients who have appointments with the attorneys in the office worked under minimal office management

• Prepared daily attendance records for 12 classrooms• Ordered daily lunches for students; created school calendar• Corresponded with five bus companies regarding bus routes and schedules• Prepared bi-weekly payroll for staff; maintained vacation requests• Supervised office in the absence of the Director/Supervisor• Ordered supplies; miscellaneous office duties as assigned