Janet Houck Email and Phone Number
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Janet Houck is a Knowledge Team Lead at BigCommerce at BigCommerce.
Bigcommerce
View- Website:
- bigcommerce.com
- Employees:
- 877
-
Knowledge Team LeadBigcommerce Jan 2024 - PresentAustin, Texas, United States- Write and refine KB user docs and guides about BigCommerce and third-party products, as well as ecommerce-related subjects, explaining complex concepts and steps in clear and accessible language.- Take full ownership of content on specific areas of the platform, including new products.- Build relationships with project/product managers and SMEs in Product, Product Support, Product Marketing, and Engineering.- Give feedback to teammates through peer reviews, and contribute to the onboarding and development of Knowledge team mates.- Support company initiatives affecting customer success and business outcomes through help content strategy.- Assist in the gathering of Knowledge team data for reporting purposes.- Conduct sprint retro and sprint planning meetings, as well as scoping incoming tickets.
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Technical WriterBigcommerce Apr 2023 - Jan 2024Austin, Texas, United States- Write and refine KB user docs and guides about BigCommerce and third-party products, and ecommerce-related subjects , explaining complex concepts and steps in clear and accessible language.- Take full ownership of content on specific areas of the platform, including new products.- Build relationships with project/product managers and SMEs in Product, Product Support, Product Marketing, and Engineering.- Give feedback to teammates through peer reviews, and contribute to the onboarding and development of newer writers.- Support company initiatives affecting customer success and business outcomes through help content strategy.
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Senior Knowledge Base SpecialistBigcommerce Mar 2021 - Apr 2023Austin, Texas, United States- Write and refine KB user docs and guides about BigCommerce and third-party products, and ecommerce-related subjects , explaining complex concepts and steps in clear and accessible language.- Take full ownership of content on specific areas of the platform, including new products.- Build relationships with project/product managers and SMEs in Product, Product Support, Product Marketing, and Engineering.- Give feedback to teammates through peer reviews, and contribute to the onboarding and development of newer writers.- Support company initiatives affecting customer success and business outcomes through help content strategy.
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Knowledge Base SpecialistBigcommerce Dec 2018 - Mar 2021Austin, Texas Area
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Technical SupportBigcommerce Mar 2017 - Dec 2018
Janet Houck Education Details
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English Language And Literature, General
Frequently Asked Questions about Janet Houck
What company does Janet Houck work for?
Janet Houck works for Bigcommerce
What is Janet Houck's role at the current company?
Janet Houck's current role is Knowledge Team Lead at BigCommerce.
What is Janet Houck's email address?
Janet Houck's email address is ja****@****rce.com
What is Janet Houck's direct phone number?
Janet Houck's direct phone number is +130351*****
What schools did Janet Houck attend?
Janet Houck attended Queen's University.
Who are Janet Houck's colleagues?
Janet Houck's colleagues are Gamble Nelkin, Pmp, Matthew Evangelidis, Karl Tan, Nell Buechler, Artem Cherednichenko, Alex Vela, Patryk Wesolowski.
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Janet Houck
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Jan (Janet) Houck
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