Responsible for a team of paid staff and volunteers in a busy retail environment. Coaching and developing new skills and training to go the extra mile to all staff. Delivering and exceeding targets in a target driven business. Working closely with colleagues at the employment services centre to ensure candidates are trained in areas such as customer service, stock rotation, marketing and other retail training to enhance the team members chances of employment.

Responsible for recruitment, disciplinary, training and development of a team of customer managers.Managing the branch compliantly and understanding internal sales processes and procedures, Leading others to deliver corporate goals,ensuring customer service is a priority and deal with complaints quickly and professionally.

Cash management, achieving branch and individual targets,delivering excellent customer service, leading team energizers.

Lead manage and motivate a team of sales people to achieve individual targets and the branch targets. Stock management, Developing each team member ensuring they have full product knowledge in an ever changing environment.