Janet Hurst Email and Phone Number

* Gather personal data to create obituaries and keepsakes for family members.* Answer phone calls and route them to appropriate personnel.* Proofread documents for accuracy.* Handle sensitive information, which includes but not limited to, Social Security numbers, bank information and other identifying information.

* Took the lead on quality assurance for ensuring images from a seller had a consistent look.* Trained new studio associates on systems and digital asset management software.* Worked closely with customers to resolve issues such as inventory management and ticketing.* Coordinated imaging needs with multiple studio producers.* Worked closely with producers to update the technical reference guide and the tools used to book talent and maintain legal documents.* Developed training materials to cover best practices and ensure every new associate received the same information.* Set guidelines for creating and editing images for mobile use.* Organized the safe shelter area in the studio by department to facilitate taking a roll call.* Established a training process and workflow for a new studio space.* Entered, maintained and performed quality checks on sales data from Amazon and Zappos.

* Reconciled over/under discrepancies between register receipts and deposits. * Resolved customer complaints regarding mistaken charges or price differences.* Maintained records for refunds, voids, special resolutions and other one-time transactions.

* Took and sold photos to customers. Handled monetary transactions, answered phones and made appointments for customers.

* Proposed stories and wrote breaking news, community information and interviews with leaders.* Updated the stories and information available on the paper’s webpage.