Customer Success Manager
Current
Nov 2024 - Present
AeroLeads people directory · profile
Janet Maurer Email & Phone Number
Customer Experience | Customer Success | Customer Advocacy | Events Management & Strategy | Customer Marketing | Solution Selling |Trusted Advisor | Relationship Builder
at
Dot Compliance
1 work email found
@passageways.com
3 phones found area 260, 317, and 413
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience | Customer Success | Customer Advocacy | Events Management & Strategy | Customer Marketing | Solution Selling |Trusted Advisor | Relationship Builder
Location
Indianapolis, Indiana, United States
Who is Janet Maurer? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Janet Maurer is listed as Customer Experience | Customer Success | Customer Advocacy | Events Management & Strategy | Customer Marketing | Solution Selling |Trusted Advisor | Relationship Builder at Dot Compliance, based in Indianapolis, Indiana, United States. AeroLeads shows a work email signal at passageways.com, phone signal with area code 260, 317, 413, and a matched LinkedIn profile for Janet Maurer.
Janet Maurer previously worked as Customer Success Manager at Dot Compliance and Sr. Customer Success Manager at Webex Events (Formerly Socio). Janet Maurer holds Bachelor Of Science - Bs, Psychology from Ball State University.
Company email context
Email format at Dot Compliance
This section adds company-level context without repeating Janet Maurer's masked contact details.
*@passageways.com
68% confidence
AeroLeads found 1 current-domain work email signal for Janet Maurer. Compare company email patterns before reaching out.
Profile bio
About Janet Maurer
Dynamic and results-focused Customer Success Manager and Customer Experience professional with over 15 years of experience driving customer retention and revenue growth in SaaS businesses. Recognized for managing customer relationships and implementing strategic programs that optimize customer engagement and advocacy. Skilled at partnering with cross-functional teams to continually improve the customer journey and experience. Passionate about customers and exceptional at navigating change, driving product adoption, and identifying unique growth opportunities. CUSTOMER SUCCESS ADVOCATE | EVENTS MANAGEMENT | ENGAGEMENT EXPERT Email: janetmmaurer73@gmail.comCAREER HIGHLIGHTS:Boosted logo retention by 5% every quarter at Webex Events.Cultivated and managed relationships with up to 200 named accounts from onboarding through renewal for approximately $1.8M in ARR.Drove expansion sales, exceeded quota, and resulting in $300k per year.Successfully managed and executed, while maintaining the budget, for customer events resulting in increased customer retention and advocacy for Passageways, Aprimo, and Blackbaud.Selected and launched successful online user communities for Passageways and Blackbaud reducing the need for internal staff resources and time.Created customer health scorecard criteria and tracking methods at Passageways, allowing earlier insight into customer retention probability.Participated in or led exercises in customer journey mapping at Aprimo and Bluebridge resulting in identifying gaps in processes that led to creating cross-functional teams to address those gaps in customer experience.Consistently achieving and exceeding customer retention goals in all customer-facing roles.Implementing new customer onboarding processes to streamline efficiency and maximize resources at both Bluebridge and Blackbaud. Navigated organization transitions (internal and customer facing) and change management while maintaining low customer turnover.SKILLS AND EXPERTISECustomer RetentionCustomer ExperienceAccount ManagementCustomer AdvocacyCustomer SuccessTeam PlayerCustomer JourneyCustomer RelationshipsProblem SolvingExcellent CommunicationSolution SellingCustomer MarketingCustomer OnboardingEvent ManagementCustomer EngagementProcess ImprovementCommunity ManagementStrategic PlanningBusiness GrowthSoftware as a Service (SAAS)Customer HealthProgram/Project Management
Listed skills include Account Management, Sales, Recruiting, Management, and 46 others.
Current workplace
Janet Maurer's current company
Company context helps verify the profile and gives searchers a useful next step.
11 roles
Janet Maurer work experience
A career timeline built from the work history available for this profile.
Sr. Customer Success Manager
Oct 2022 - Nov 2024
Customer Success Manager
- Boosted retention by 3-5% every quarter through daily analysis and dissemination of successful Webex Events practices and strategies for in-person, virtual, and hybrid events of all sizes.- Guided customers in my book of business through new product features, updates, and best practices to enhance their event and attendee engagement strategies..
Aug 2020 - Oct 2022
Customer Advocacy Manager
Reporting to VP, Customer Experience, as Customer Advocacy Manager for this SaaS provider of collaboration solutions for boards and employees mostly in the financial services industry with approximately 100 employees and recent rapid growth due to investment funding. Working remotely most of the time, visiting both Indianapolis and Lafayette offices.
Dec 2018 - Aug 2020
Global Customer Programs Manager
Reporting to Sr. Director of Marketing and Brand Experience, as Customer Programs Manager for this marketing automation software and digital asset management technology company with 400+ employees, serving financial services, healthcare. Worked remotely and in the Indianapolis office as needed. Manage all aspects of customer-facing programs ranging from.
Jun 2016 - Aug 2018
Manager, Customer Success
Reporting to VP Operations, as the first Manager of Customer Success for a start-up SaaS software company specializing in the creation of platform software for building mobile apps servicing the faith-based and travel association markets. - Orchestrated the successful implementation of a mobile app user adoption strategy within a dynamic and rapidly.
Sep 2014 - Apr 2016
Manager – Etapestry Customer Success Team
Progressive responsibilities in this cloud-based services company providing CRM and fundraising solutions services to non-profit organizations, employing 3,100 staff, and generating $872M annual revenue. Most recently reporting to SVP Customer Success and, as Manager of the eTapestry Customer Success Team, supporting over 5000 existing nonprofit eTapestry.
Feb 2013 - Aug 2014
Manager - Existing Accounts
Managed a team of 6 Account Managers responsible for retention and expansion of 1000 customersLed team to achieve 138% of quota in 2012. Responsible for budget and data analysis for department
Jan 2012 - Feb 2013
Team Leader - Existing Acccounts
Led a team of 3 Account Managers while still managing my own book of 150 customers.Chairman’s Circle winner 2011, achieving 130% of quota.
Dec 2010 - Jan 2012
Account Manager
Chairman’s Circle winner 2010, achieving 117% of quota. Top Sales person for all of eTapestry sales in 2009, achieving 113% of quota. Maintained a retention rate of over 95% in my territory while exceeding quota. Received Outstanding Team Member of the month twice.
Jan 2006 - Dec 2010
Recruiting Manager
Newly created position for a rapidly growing e-mail marketing solutions SAAS company. Managed the full life cycle of the recruiting process from initial advertisement to offer letter. Responsible for working closely with hiring managers to source and hire candidates in a variety of positions, successfully filling 80 open positions within one year..
Sep 2004 - Jan 2006
1 education record
Janet Maurer education
-
Ball State University
FAQ
Frequently asked questions about Janet Maurer
Quick answers generated from the profile data available on this page.
What company does Janet Maurer work for?
Janet Maurer works for Dot Compliance.
What is Janet Maurer's role at Dot Compliance?
Janet Maurer is listed as Customer Experience | Customer Success | Customer Advocacy | Events Management & Strategy | Customer Marketing | Solution Selling |Trusted Advisor | Relationship Builder at Dot Compliance.
What is Janet Maurer's email address?
AeroLeads has found 1 work email signal at @passageways.com for Janet Maurer at Dot Compliance.
What is Janet Maurer's phone number?
AeroLeads has found 3 phone signal(s) with area code 260, 317, 413 for Janet Maurer at Dot Compliance.
Where is Janet Maurer based?
Janet Maurer is based in Indianapolis, Indiana, United States while working with Dot Compliance.
What companies has Janet Maurer worked for?
Janet Maurer has worked for Dot Compliance, Webex Events (Formerly Socio), Passageways, Aprimo, and Bluebridge Digital.
How can I contact Janet Maurer?
You can use AeroLeads to view verified contact signals for Janet Maurer at Dot Compliance, including work email, phone, and LinkedIn data when available.
What schools did Janet Maurer attend?
Janet Maurer holds Bachelor Of Science - Bs, Psychology from Ball State University.
What skills is Janet Maurer known for?
Janet Maurer is listed with skills including Account Management, Sales, Recruiting, Management, Leadership, Saas, Crm, and Lead Generation.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial