Janet Mathie Email & Phone Number

Frederick, Maryland

Customer Service Representative for Inbound call center. Taking calls regarding registration with iHire. Assist with application to positions on the site, assist Candidates with uploading resumes to Candidate's Profile, track cancellations, reasons, attempt Retention of Candidates by offering other alternatives, maintain polite and courteous treatment of all callers.

Blue Ridge Summit, Md

Customer Service for InBound Call Center. Was hired as a permanent employee in January 2010. Took incoming calls for man different companies. Explained services to customers, made cancels/refunds, kept data on each call to be tracked and monitored. Encore Marketing was getting ready to fall. I sought out help from Ultimate Staffing for a job change. Three months later Encore Marketing laid off everyone a month later.

*Handling incoming calls – Customer Service/Satisfaction, maintaining 100% customer service satisfaction *Complete online training with JCI / classes necessary for further development and understanding of JCI *Documentation and Logging of work orders - Enter completed work orders in Documentum Log and Work Order Log on “S” drive*Maintain Office Environment and Supplies - Enabled eCounterline to allow me to order supplies for office and Tech Room – Fill Up Candy Dish 1x a week J *Enterprise wide Administrative Support - Am actively involved in all projects necessary to ensure everyone has needed Administrative support for JCI and Customer.*Maintain Burn Permit Process – assign a consecutive number from Burn Permit Log, and have burn permits approved as required. Maintain Log in Documentum and hard copy folder*Maintain SWO Permit Process - assign a consecutive number from SWO Log and have approved as required. Maintain log in Documentum and save permits on S-Drive*Maintain payroll process - Times sheets handed in are reviewed, entered in timesheet documents, and faxed to payroll*Maintain Attendance Log - Assure that Attendance Log totals for sick leave and vacation are correct. Assure that time is entered and print and present to individuals for their approval at monthly all-hands meeting.*Maintain hard copy record of monthly PMs - File in PM book for each month. Have entries separated by equipment and dates completed *Provide customer service as escort for vendors coming in to service customer – as needed to fill in for customer - Escort vendors into building as needed. *Prepare and maintain monthly calendar with 1st, 2nd, and 3rd shift technicians schedule. Enter appropriate name for each shift each month. Save Data and use for monthly report*Prepare for monthly All-Hand meeting - Reserve room for meeting and send invitation to all JCI employees. Arrange for lunch at times. LAY OFF - DECEMBER 2008

Certif/Promotion, Chapel Management Of All Faiths

Promoted, Record Keeping/Human Resource/Benefits

Business/Certificate, Clerical/Business/Admin

Business