Janet Mcclay Email & Phone Number

Millbrae, Ca

Apply content standardization and optimization best practices. Review program and process documentation to ensure accuracy, clarity, and completeness. Review, and edit appropriately, related documents to eliminate redundancy or contradictory content.

Oakland, Ca

Senior Manager, Technical CommunicationsDirect and manage three teams--technical writers, instructional designers, and translation coordinators--supporting multiple enterprise solutions, comprised of 70+ software and hardware components. Create and implement a long-term strategy and supporting roadmaps to align with corporate objectives. Develop and monitor project schedules and development plans. Manage translation project budgets, and $3M department budget. Perform/oversee all management activities for the department--staffing, compensation, performance management, and employee development. Manage vendors' activities and contractual obligations. Provide direction, mentoring and coaching to direct reports to enforce high performance, and to promote scalability and flexibility within, and across the various functional groups. Located in seven different geographical locations, the total number of team members is 22. Standardize tools, processes, and templates to obtain optimal efficiency, reduce time-to-market, and increase quality.

Spokane, Wa

With Itron's acquisition of Silicon Energy, initiated expansion of the TechComm team to move from supporting a $400M to supporting a $2B company. Along with many new products, product training was added to the team's responsibilities. Developed and implemented a strategic plan to merge two separate writing teams. Established long-terms goals for training content development. Purchased and implemented new authoring tools. Managed the department's budget in compliance with internal reporting requirements. Performed all managerial duties including staffing, compensation, performance management, and training.

Alameda, Ca

Managed product documentation requirements for a start-up. Created, published and delivered end-user product documentation. Deliverables included online-help, .pdf electronic guides, and hard-copy documentation suites. Grew the team to four technical writers to align with the Company's growth and additional support requirements.

Concord, Ca

Provided consulting services for PG&E.Created and published all project documentation for a 13 KW summer reduction effort in Brentwood, CA. Project documentation included internal reporting to senior management, weekly project progress reports, and required regulatory reports.Engaged with the local Product Marketing managers to develop marketing content.Wrote the Affirmative Action Plan for Contra Costa County.