Janet Mcdaniel Email & Phone Number

Seattle, Wa, Us

Provides leadership, direction and management for claim operations across multiple product lines and claim functions. Strategizes and facilitates continuous improvement into claim organizational models for internal and external technologies. Provides value added services while ensuring alignment to strategic objectives to the customer and compliance with state and federal regulations. Direct budget responsibility responsibilities in additional to business continuity and CAT response.

Seattle, Wa, Us

Direct reporting relationship to Chief Operations Officer, responsible for Managing Division Managers who manage the day to day claim operations, department and corporate goals and initiatives, strategic planning and customer service delivery in accordance with company and regulatory requirements in multiple states. Direct responsibility for budgeting processes, staffing (between 138 and 250 employees) claim performance, litigation management, staff development and regulatory compliance. Lead corporate initiative to improve loss cost results, project included assessment of current practices, implementation of best practice, change leadership, organization design changes, implementing Quality Assurance programs resulting in the reduction of our combined ratio by 2 points annually. As a senior member of the claim team, I am responsible for translating complex claim coverage issues into meaningful concepts that employees at all levels of the organization can understand. I have extensive experience related to business continuity and storm responsiveness, working all major storm events. Member of the leadership team responsible for winning a nationally recognized customer service award five years in a row for customer satisfaction in the Northwest region.

Seattle, Wa, Us

Led the strategic initiative to align the first notice of loss process with the claim department technical team by collaborating with team members from Product, Underwriting, Business Information and Marketing to align all aspects of the claim customer experience with our strategic objectives to “Create advocates at every touch point”.

Seattle, Wa, Us

Responsible for the day-to-day operations for service and claim delivery in multiple office location while maintaining exceptional customer service. Oversaw that employees were supporting claim department goals with respect to productivity, quality, service, severity, and expense control. Administered performance appraisals and salaries. Participated as a member of the claims management business team focusing on claim department strategy, planning, coordination, and collaboration to support our goals and strategic initiatives.

Seattle, Wa, Us

Provided technical assistance in the area of reserving, coverage, liability and damages. This included reviewing, evaluating and granting claims authorities. Reviewed open and closed claims files for compliance and quality metrics. Handled personnel and administrative issues. Provided coaching and career mentoring to individuals. Resolved customer complaint issues. Developed and implemented a direct repair program with preferred body shops which currently serves 75% of all APD claims resulting in the elimination of drive in offices, inspection stations and field inspections.

Seattle, Wa, Us

Property Field Adjuster – July 1988 to July 1990Casualty Adjuster – April 1987 to July 1988

Teller, safe deposit clerk

Certificate, The Management Program, Business Administration And Management, General

Cpcu Certificate, Insurance

Fraud Claims Law Specialist, Insurance Fraud Training

Aic, Claims

Bachelor'S Degree, Psychology